This role, reporting to the Director of Sales, is focused on driving leisure sales revenue for Fairmont Hotels & Resorts. The Assistant Sales Leisure Manager will be responsible for proactively developing and maintaining key client accounts, exceeding personal sales targets, and implementing effective sales strategies, particularly within the luxury market segment.
Key Responsibilities and Duties
- Exceed personal sales goals (monthly, quarterly, annually) through active account development and maintenance, regular sales calls, client entertainment, and participation in sales trips/tradeshows.
- Support the goals, objectives, and philosophies of Fairmont Hotels and Resorts and Accor Hotels.
- Develop new lead sources through prospecting, solicitation, referrals, trace files, and cold calls.
- Conduct site inspections with prospective and existing clients to showcase hotel facilities.
- Develops and implements new sales strategies, tactics, and action plans tailored for the account base.
- Coordinate and financially manage sales trips, including producing reports on activity pertaining to the specific market.
- Maintain active membership in industry-related organizations and associations relevant to the specific market.
- Assist other sales and catering managers and refer group and catering leads and other sources of business for the hotel through active solicitation of the account base.
- Attend Sales Meetings, office events, and hotel-sponsored functions.
- Prepare for and attend daily sales meetings, weekly sales & marketing meetings, and other necessary meetings.
- Responsible for submitting a weekly sales report to the Director of Sales.
- Maintain and update current account information accurately in Opera and physical hard files.
- Be involved in industry Functions and/or trade shows, FAM visits, and Industry Events.
- Support and perform according to Fairmont Hotels and Resorts, Company Sales and Marketing Standards.
Qualifications and Requirements
- Education: Bachelor’s degree and/or Hotel Management degree preferred (BA/BSc/HND qualification).
- Experience: Minimum of 5 years’ experience specifically in 5-star hotel sales. Additional experience in the hospitality industry is an asset.
- Market Knowledge: Good understanding of the luxury market segment.
- Industry Affiliation: Possess or attain affiliation with a leading industry Association within three years of hire/taking position.
- Availability: Ability to travel on a regular basis and work flexible hours and days.
- Technical Skills: Knowledge of Opera, Microsoft Word, and Microsoft Outlook.
- Core Competencies: Strong interpersonal and problem-solving abilities. Highly responsible and reliable. Ability to focus attention on guest needs, remaining calm and courteous at all times.
