Assistant Operations Manager

Key Responsibilities

Knowledge & Skills

• Develop an understanding of consumer personas, mindsets, attitudes, values, and behaviors to create experiential programs.
• Utilize Marketing Analytics to set project objectives and KPIs, monitor campaign performance, and use data to make informed decisions.
• Consistently identify marketing and experiential trends across cultural moments and industries with a specific focus on Client industries.
• Build and maintain a database of operational crew members for different projects.
• Become totally immersed in understanding the client marketplace and support the development of competitor reviews.

Delivery & Execution

• Business development through collaboration with Client Service to develop proposals, budgets, and project plans for new and existing business.
• Issue and update project schedules to deliver client campaigns, negotiating on delivery where necessary.
• Coordinate and support on-ground activation teams and other support staff.
• Manage budgets and track expenses to ensure projects are executed within budget while implementing cost-effective solutions.
• Collaborate with the finance department to develop and manage budgets for operations.
• Manage procurement of necessary operational contractors, staff, logistics, and equipment.
• Oversee and report to management/client on progress, learnings, and successes of activities conducted on behalf of the Client.
• Create and optimize standard processes for best-in-class activation and event execution.
• Lead operational status meetings and ensure WIP (Work in Progress) actions are completed by deadlines.
• Ensure local security and workplace safety and health regulations are adhered to at all company projects.
• Manage vendors and contractors to ensure they meet all contractual obligations and deadlines.
• Assess project risks and provide solutions where applicable.
• Prepare and review reports for projects, ensuring accuracy and logical consistency.

Commercial Management

• Accurately estimate for projects in conjunction with CS teams following receipt of new briefs.
• Track project budgets for reconciliation and accounting.
• Ensure projects run within budget by regularly reviewing WIP and re-estimating if costs exceed allocations.
• Reconcile and invoice jobs in a timely manner in collaboration with Finance.
• Evaluate existing operational processes and workflows to identify areas for improvement.

Talent Management & Leadership

• Provide line management and day-to-day support/on-the-job training to Operations assistants.
• Recruit, mentor, and inspire the operations team to achieve high levels of performance.
• Foster a collaborative and positive working environment.

Technology & Risk Management

• Identify potential operational risks and develop mitigation strategies with robust contingency plans.
• Evaluate and implement relevant technologies to enhance operational efficiency.
• Stay informed about industry trends and emerging technologies.

Requirements

• 6+ years of relevant experience in experiential marketing or event management.
• Degree in Project Management or a relevant field of study (BA/BSc/HND).
• Proven experience managing project budgets on target.
• Experience managing event Health & Safety and creating risk assessments.
• Strategic thinker with the ability to translate strategies into actionable plans.
• Familiarity with project management tools.
• Excellent time management, organizational skills, and attention to detail.
• Strong leadership qualities and a positive "can-do" attitude.

How to Apply

Interested and qualified candidates should forward their CV to: careers@orchidhr.co.ke using the position as the subject of the email.