Our client, a reputable and regulated financial services institution, is seeking to recruit a highly analytical and results-oriented Assistant Manager – Banking Operations. This role is responsible for supporting operational excellence, transactional banking oversight, digital banking operations, and internal controls management across the organization.
Key Responsibilities
- Support the implementation of banking operations strategies and operational excellence initiatives.
- Supervise and coordinate operational teams including customer service, internal controls, cash management, and transactional banking functions.
- Review, authorize, and monitor operational transactions such as refunds, payrolls, transfers, account reactivations, and digital banking transactions.
- Ensure all operational transactions are processed accurately, authorized timely, and comply with internal procedures.
- Coordinate the reconciliation of suspense accounts, invalid accounts, and operational exceptions.
- Support operational process reviews and recommend automation and process improvement initiatives.
- Monitor branch operations and enforce standardization of operational procedures across all branches.
- Oversee digital banking operations including ATM cards, mobile banking, third-party agents, agency banking, and alternative banking channels.
- Monitor digital banking activity, transaction trends, and channel performance to identify operational risks and business opportunities.
- Ensure compliance with AML, KYC, operational risk management, and regulatory reporting requirements.
- Coordinate audit issue resolution and implementation of operational control improvements.
- Review operational MIS reports to monitor suspicious activity, dormant accounts, customer trends, and channel utilization.
- Support business continuity planning and operational risk mitigation initiatives.
- Monitor operational SLAs and ensure prompt resolution of customer service issues and operational bottlenecks.
- Support growth of deposits, customer accounts, and non-funded income through operational efficiency initiatives.
- Coordinate user access controls and support digital banking systems administration processes.
- Prepare operational performance reports, departmental updates, and management reports.
- Coach, mentor, and support operations staff through training and performance improvement initiatives.
- Participate in branch visits, stakeholder engagements, and operational review meetings.
- Ensure confidentiality, integrity, and accuracy of customer and operational information.
Qualifications & Requirements
- Bachelor’s Degree in Business Administration, Banking, Finance, Commerce, Accounting, ICT, Risk Management, or a related field.
- Minimum of 3 years’ supervisory experience within banking operations or financial services operations.
- Experience in banking, microfinance, SACCO, or the financial services sector is highly preferred.
- Professional certification in Banking Operations, Customer Service, Risk Management, or Process Improvement will be an added advantage.
- Strong understanding of banking operations, digital banking channels, and operational controls.
- Knowledge of AML, KYC, operational risk management, and regulatory compliance requirements.
- Proven experience in operational process improvement and team supervision.
- Strong analytical, communication, and leadership skills.
- Proficiency in core banking systems, digital banking platforms, and Microsoft Office applications.
- Ability to manage multiple operational priorities and meet strict deadlines.
How to Apply
Interested and qualified candidates should apply online through the Africa Management Solutions Limited (AMSOL) portal or via their website at www.amsol.africa. You can also use the application link: https://www.myjobmag.co.ke/apply-now/1228862.
