The Accounts Receivables role is critical for managing client relationships and ensuring the timely and accurate collection of outstanding balances in line with company credit policies. Success hinges on strong client engagement, minimizing overdue receivables, and consistently improving cash flow. This position serves as a key intermediary between clients, sales, and finance, working to resolve billing issues efficiently and sustain long-term client partnerships. Ultimately, this role supports the organization’s financial stability and growth by balancing customer satisfaction with effective credit control.
Key Accountabilities
- Provide excellent customer service and resolve customer issues.
- Manage and maintain assigned key client accounts to ensure timely collections and reduce overdue balances.
- Monitor accounts receivable aging and follow up on outstanding invoices to achieve agreed collection targets.
- Build and sustain strong client relationships through regular communication and prompt resolution of billing or payment issues.
- Enforce company credit policies, including credit limits and payment terms, to minimize credit risk.
- Prepare and share accurate receivables, collection, and aging reports with management on a regular basis.
- Coordinate with sales, operations, and finance teams to resolve disputes and ensure correct invoicing.
- Negotiate payment plans with clients where necessary and ensure adherence to agreed terms.
- Contribute to improved cash flow and reduced days sales outstanding (DSO) through proactive account management.
- Carries out any other duty as may be directed.
Requirements
Academic Qualifications and Experience
- Bachelor’s degree in Finance, Accounting, Business Administration, Economics, or a related field.
- A minimum of 3–5 years’ experience in accounts receivable, credit control, relationship management, or a similar finance-related role.
- Strong working knowledge of credit management principles, collections processes, and financial reporting.
- Proficiency in Microsoft Office Suite, particularly Excel, and experience with accounting or ERP systems.
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