At NALA, we are dedicated to reducing the cost and increasing reliability for sending money. We partner with governments to acquire licenses that enable us to build innovative products and services, unlocking faster, safer, and more affordable cross-border payments. As a Vendor Onboarding Analyst, you will own how vendors enter NALA. Your mission is to ensure every vendor is onboarded accurately, efficiently, and in full compliance with our internal standards and regulatory requirements. You will manage the onboarding process end-to-end, ensuring that every vendor is correctly vetted, properly recorded, and ready to operate within our systems. This role is not just about processing information; it is about ensuring documentation is reliable, decisions are consistent, and vendors experience a smooth journey.
Key Responsibilities
Vendor Onboarding & Case Management
Manage the end-to-end vendor onboarding process, from initial request to final setup.
Review and verify vendor documentation to ensure completeness and accuracy.
Ensure all onboarding activities align with internal policies and compliance requirements.
Vendor Coordination & Communication
Act as the primary point of contact for new vendors throughout onboarding.
Clearly communicate documentation requirements and timelines.
Respond to vendor queries and resolve issues efficiently.
Compliance & Documentation Control
Conduct preliminary checks on vendor information and compliance status.
Ensure all records are accurate, complete, and audit-ready.
Identify and escalate discrepancies, missing information, or potential risks.
Cross-Functional Collaboration
Work closely with Procurement, Compliance, Finance, and Operations teams.
Gather required approvals and information for vendor setup.
Ensure smooth coordination across teams involved in onboarding.
Process Improvement & Reporting
Track onboarding progress and key metrics (e.g., turnaround time, completion rates).
Identify inefficiencies or recurring issues in the onboarding process.
Support improvements to workflows, documentation standards, and systems.
Requirements
Must-have Requirements
BA/BSc/HND qualification in a relevant field.
Experience in onboarding, operations, compliance, or administrative roles (preferably within fintech or financial services).
Strong attention to detail and ability to manage documentation accurately.
Experience handling structured processes and high-volume workflows.
Strong communication skills, both written and verbal.
Ability to manage multiple onboarding cases simultaneously and prioritize effectively.
Basic understanding of compliance or regulatory requirements is an advantage.
Nice to Have
Experience with vendor onboarding, procurement, or third-party management.
Exposure to regulated environments (fintech, banking, payments).
Familiarity with onboarding or case management tools.
Experience working cross-functionally with multiple teams.
Benefits
23 Days Off Plus KE Bank Holidays.
Birthday Leave: Celebrate your special day with a bonus day off.
Enhanced Parental Leave: 16 weeks of full pay for the primary caregiver and 4 weeks for the secondary caregiver (after probation).
Learning Budget: $1000 annually for learning and development.
Monthly Socials and free barista-style coffee.
Free Lunch every day.
How to Apply
Interested and qualified candidates should visit the application portal on Workable to submit their details.
