The Underwriting Officer role in Nanyuki is critical for managing the medical insurance portfolio, focusing on efficient processing of new business, renewals, and policy documentation to ensure timely premium collection and accurate risk management.
Role Responsibilities
Client Onboarding & Membership Data Management
- Review proposal forms received from clients and transfer them into workable schedules.
- Updating and reconciling client membership lists with M-Tiba.
Policy & Underwriting Functions
- Update excel schedules for debiting purposes.
- Underwriting and debiting medical policies and endorsements.
- Critical review and analysis of claims data to facilitate renewal terms.
- Quote processing medical accounts.
- Evaluating each risk to determine acceptability regarding classification, limits of coverage, surcharges, and pricing by using approved rating systems and company underwriting guidelines.
- Understanding and complying with any reinsurance requirements to minimize risk and to deliver business plan objectives.
- Identifying and submitting all risks that are beyond the Company’s capacity to the Reinsurance Department for facultative placement.
- Signing/approving processed endorsements/Credit Notes as per the set authority limits.
- Filling returns under various classes to the Insurance Regulatory Authority (IRA).
Reports Processing for Client Engagement
- Preparing monthly and quarterly client review reports for engagement.
- Preparing medical fund utilization reports to guide client replenishment.
Finance & Other Administrative Support
- Following up on fund deposits and ensuring timely replenishment with clients.
- Follow up with finance for admin fee and card fees update and alignment with M-Tiba.
- Supporting other administrative functions within the medical unit.
- Ensures accuracy and efficiency in medical underwriting, facilitates review reports for client engagement, and improves our Turnaround Time (TAT) on membership updates and quotes.
- Making entries as required properly and promptly in footprint systems to ensure the accuracy of data in relation to underwriting, aggregate exposures, and research.
- Responding to correspondence in accordance with the mail handling procedures.
- Attending to enquiries from direct Clients, Brokers, and Agents.
- Attending to clients' complaints as per the set standard.
- Performing relevant duties in the absence of the Section Head.
- Doing accounts reconciliation as requested by the Credit Control Department.
- Identifying and suggesting improvements to the footprint system and other processes for improved efficiency.
- Ensuring that documents worked on are filed and stored within the Electronic Data Management System (EDMS) within set timelines.
- Ensure documents processed for new business, renewals, and endorsements are electronically dispatched within set TATs.
Academic & Professional Qualifications and Experience
- Bachelor's Degree in Business or related discipline from a reputable university.
- Professional qualification(s) in insurance e.g. ACII, FCII, or equivalent.
- At least five (5) years experience in insurance operations.
