The Underwriting Officer is responsible for debiting new/renewal business and efficiently processing policy documents in order to facilitate the timely collection of premiums. The role ensures accuracy and efficiency in medical underwriting, facilitates review reports for client engagement, and aims to improve Turnaround Time (TAT) on membership updates and quotes.
Role Responsibilities
Client Onboarding & Membership Data Management
- Review of proposal forms received from clients and transfer into workable schedules.
- Updating and reconciling client membership lists with M-Tiba.
Policy & Underwriting Functions
- Update excel schedules for debiting purposes.
- Underwriting and debiting medical policies and endorsements.
- Critical review and analysis of claims data to facilitate renewal terms.
- Quote processing medical accounts.
- Evaluating each risk to determine acceptability regarding classification, limits of coverage, surcharges, and pricing by using approved rating systems and company underwriting guidelines.
- Making entries as required properly and promptly in footprint systems to ensure the accuracy of data in relation to underwriting, aggregate exposures, and research.
- Understanding and complying with any reinsurance requirements to minimize risk and to deliver business plan objectives.
- Identifying and submitting all risks that are beyond the Company’s capacity to the Reinsurance Department for facultative placement.
- Signing/approving processed endorsements/Credit Notes as per the set authority limits.
Reports Processing for Client Engagement
- Preparing monthly and quarterly client review reports for engagement.
- Preparing medical fund utilization reports to guide client replenishment.
Finance & Other Administrative Support
- Following up on fund deposits and ensuring timely replenishment with clients.
- Follow up with finance for admin fee and card fees update and alignment with M-Tiba.
- Supporting other administrative functions within the medical unit.
- Responding to correspondence in accordance with the mail handling procedures.
- Attending to enquiries from direct Clients, Brokers, and Agents.
- Attending to clients' complaints as per the set standard.
- Performing relevant duties in the absence of the Section Head.
- Doing accounts reconciliation as requested by the Credit Control Department.
- Filling returns under various classes to the Insurance Regulatory Authority (IRA).
- Identify and suggest improvements to the footprint system and other processes for improved efficiency.
- Ensuring that Documents worked on are filed and stored within the Electronic Data Management System (EDMS) within set timelines.
- Ensure documents processed for new business, renewals, and endorsements are electronically dispatched within set TATs.
Academic & Professional Qualifications and Experience
- Bachelor's Degree in Business or related discipline from a reputable university.
- Professional qualification(s) in insurance e.g. ACII, FCII, or equivalent.
- At least five (5) years experience in insurance operations.
