The Underwriting Officer is responsible for debiting new/renewal of business and efficiently processing policy documents in order to facilitate the timely collection of premiums.
Role Responsibilities
Client Onboarding & Membership Data Management
- Review of proposal forms received from clients and transfer into workable schedules.
- Updating and reconciling client membership lists with M-Tiba.
Policy & Underwriting Functions
- Update of excel schedules for debiting purposes.
- Underwriting and debiting medical policies and endorsements.
- Critical review and analysis of claims data to facilitate renewal terms.
- Quote processing medical accounts.
Reports Processing for Client Engagement
- Preparing monthly and quarterly client review reports for engagement.
- Preparing medical fund utilization reports to guide client replenishment.
Finance & Other Administrative Support
- Following up on fund deposits and ensuring timely replenishment with clients.
- Follow up with finance for admin fee and card fees update and alignment with M-Tiba.
- Supporting of other administrative functions within the medical unit.
- Ensures accuracy and efficiency in medical underwriting, facilitates review reports for client engagement, and improves our Turnaround Time (TAT) on membership updates and quotes.
- Evaluating each risk to determine acceptability regarding classification, limits of coverage, surcharges, and pricing by using approved rating systems and company underwriting guidelines.
- Making entries as required properly and promptly in footprint systems to ensure the accuracy of data in relation to underwriting, aggregate exposures, and research.
- Understanding and complying with any reinsurance requirements to minimize risk and to deliver business plan objectives.
- Responding to correspondence in accordance with the mail handling procedures.
- Attending to enquiries from direct Clients, Brokers, and Agents.
- Attending to clients' complaints as per the set standard.
- Performing relevant duties in the absence of the Section Head.
- Identifying and submitting all risks that are beyond the Company’s capacity to Reinsurance Department for facultative placement.
- Doing accounts reconciliation as requested by the Credit Control Department.
- Signing/approving processed endorsements/Credit Notes as per the set authority limits.
- Filling returns under various classes to the Insurance Regulatory Authority (IRA).
- Identify and suggest improvements to the footprint system and other processes for improved efficiency.
- Ensuring that Documents worked on are filed and stored within the Electronic Data Management System (EDMS) within set timelines.
- Ensure documents processed for new business, renewals, and endorsements are electronically dispatched within set TATs.
Academic & Professional Qualifications and Experience
- Bachelor's Degree in Business or related discipline from a reputable university.
- Professional qualification(s) in insurance e.g. ACII, FCII, or equivalent.
- At least five (5) years experience in insurance operations.
