This role involves serving as a Travel Planner, taking care of international trade and direct travel arrangements for guests with meticulous care and precision. You will coordinate accommodation, flights, transfers, special requests, and all travel logistics, ensuring each journey is effortless and memorable. This position requires someone highly detail-oriented, with excellent communication skills, who can anticipate guest needs while working closely with Angama's lodges and partners to deliver a smooth and joyful experience from start to finish.
This role reports to the Direct Travel Team Leader.
Key Responsibilities:
- Respond to enquiries from the global travel trade and direct guests with warmth and timeliness.
- Translate broad or vague requests into well-shaped, thoughtful travel plans.
- Curate personalized itineraries that balance preferences, interests, and budgets.
- Book travel arrangements within East Africa including air travel, ground transport, accommodation, and related services.
- Ensure all booking details are accurately captured in the system.
- Provide real-time internal feedback on guest logistics to support smooth operations.
- Liaise with the Finance team to support timely collections, always with kindness and clarity.
Key Qualities of the Successful Candidate:
- Driven, curious, and genuinely guest-focused.
- Strong understanding of East African travel dynamics and logistics.
- Fanatical about detail and accuracy.
- Service-minded and ready to support guests whenever needed.
- Clear, articulate communicator in both writing and speech.
- Independent, proactive, and self-motivated.
- Empathetic, calm, and reassuring when handling concerns.
- Able to keep a light sense of humor, even under pressure.
- Naturally aligned with Angama’s values: ubuntu, respect, honesty, courage, and joy.
Key Qualifications:
- 3–5 years’ experience in the high-end safari travel space.
- Demonstrable knowledge of East African accommodations and travel logistics.
- Experience working with Tourplan, HubSpot, Safari Portal, or similar travel planning or reservations systems.
- BA/BSc/HND qualification.
