The role of the Tour Consultant involves managing the sales and operational aspects of tour packages, ensuring clients receive excellent service and competitive travel solutions, both locally and internationally. The consultant is expected to handle all aspects from quotation and itinerary preparation to final bookings and follow-up.
CDL was founded in early 2003 by its current Managing Director Lucy Mmari. Within her 14-year tenure in a well-established logistics company, she honed her skill in human resources management and thereafter started CDL.
Job Duties and Responsibilities
- Prepare quotations for clients, handle hotel bookings for clients, and prepare itineraries to the various destinations of interest.
- Organize client pick-ups for safaris and airport transfers.
- Negotiate rates with hotels.
- Maintain client files, ensure proper filing and receiving, manage invoicing, and follow up on payments from clients.
- Prepare comprehensive tour packages for different destinations, both local and international.
- Handle Product Distribution of both Local & International packages, targeting different events/Seasons, ensuring products are released according to the Product plan timelines.
- Ensure that product information on the Website & social media is up-to-date.
- Provide monthly product performance reports to monitor market effect.
- Prepare tailor-made itineraries, costing, and provide competitive quotations to clients.
- Handle Bookings, Reservations, and Reconfirmations.
- Conduct Tour Briefings, providing clients with details on the services booked, general information, and requirements.
- Follow up after service provision (De-briefing).
- Sell other related services, e.g., insurance and tickets.
- Responsible for obtaining correct documents, calculating visa fees, and advising customers on the visa checklist.
Requirements and Qualifications
- Relevant university Degree or Diploma.
- Minimum 2 years’ and above hands-on experience as a Tour Consultant in a busy tours company.
- Exceptional knowledge of local and international tour destinations.
- Knowledge of Air Ticketing (Added advantage).
- Ability to use various tours/hotel booking systems.
- Online tours selling experience.
- Good knowledge of B2B segments.
- Ability to design tour packages and prepare itineraries for clients.
- Good product knowledge.
- Excellent written and oral communication skills and interpersonal skills.
- Good relationships with various partners (hotels, ground handlers, airlines, etc.).
- Possess a lot of drive and passion for the job.
