d.light is a global leader and pioneer in delivering affordable solar-powered solutions designed for the two billion people in the developing world without access to reliable energy. d.light provides distributed solar energy solutions for households and small businesses that are transforming the way people all over the world use and pay for energy.
Role Summary
This role involves driving sales, managing market presence, and ensuring financial health within the designated territory by focusing heavily on customer acquisition, sales agent management, and collection performance.
Roles & Responsibilities
The Territory Sales Executive is tasked with executing the company's route-to-market strategy, managing sales agents, and maintaining portfolio health. Key responsibilities include:
- Create awareness in the designated geography and aid in direct selling for our retail outlets.
- Recruit and manage quality Solar Energy Promoters (SEPs) as per the given targets.
- Prospect new customers and constantly expand the business.
- Manage the regional outlet sales agents and ensure sales targets are achieved by pushing stock out to assigned outlets.
- Monitor sales data and keep up to date with current market trends and customer needs which includes customer queries and complaints.
- Ensure availability of stock in all outlets.
- Focus on activating new channels – Experience Centers, Phone shops, and Retail Distributors.
- Relationship building between d.light and clients.
- Identify and monitor all competitive activities within the territory.
- Implement the d-light Route to Market.
- Ensure quality customers are onboarded and delinquency is maintained below the specified percentage.
- Review and assess new customers onboarded within their area of jurisdiction for quality of payments to ensure the portfolio health is within the defined threshold.
- Evaluate and study high-risk accounts and analyze all customer payment patterns within their area of jurisdiction to drive compliance as per defined risk and quality of Sales processes by taking the necessary remedial actions to cause-correct customers behind their payment schedules.
- Ensure stock / Inventory management is done within the acceptable and laid down procedures and expectations at every stock location under jurisdiction.
- Supervise the stocking and safety of d.light stock with the SEPs to ensure desired approved minimum stock levels at all times.
- Follow up on outstanding payments from customers and ensure timely settlement.
- Ensure the assigned tools of trade are well maintained and used to perform company work as per the laid down policies and procedures.
- Any other duties that may be assigned from time to time.
Key Performance Indicators (KPIs)
Performance will be measured against:
- Sales Target Achievement
- Collection Target Achievement
- Recruitment and Management of SEPs & ECs
- Stock Availability and Inventory Management
Requirements, Skills, and Experience
Desired Qualifications and Experience
- At least 1-3 years of sales experience with a demonstrable and successful sales track record.
- A Degree or Higher Diploma in Sales and marketing, or any business-related field.
- Relevant industry background in the renewable energy or solar industry will be an added advantage.
- Experience working in a rapid sales growth environment.
- Excellent written and verbal communication skills.
- Excellent interpersonal skills including the ability to build rapport with customers quickly and people at all levels.
- A valid Kenya motorbike riding license is mandatory.
- Strong mindset for continuous improvement and meeting or exceeding expectations and able to demonstrate complete discretion and confidentiality.
- Competency in Microsoft applications including Word, Excel, and Outlook.
- Passion for social enterprise, development of people and environmental benefits.
