The Technology Demand and Governance Manager role at the International Rescue Committee (IRC) is pivotal for administering technology governance processes, particularly concerning Artificial Intelligence (AI) tools, and managing the central demand pipeline for technology programs. This position ensures responsible, ethical, and effective utilization of technology across the organization, coordinating between technical teams, programs, and country offices.
Major Responsibilities
- AI Governance Administration: Administer AI tool governance processes by moving requests through approval workflows, serving as the primary contact for staff, convening Governance Committee meetings, identifying process bottlenecks, and maintaining comprehensive records of approved tools and risk assessments. This includes regularly updating our intranet and advancing Standard Operating Procedures (SoPs) on AI tools by coordinating among various teams.
- Project Coordination: Coordinate project management for AI for Business Development and AI for Partnerships initiatives. This involves tracking deliverables and milestones, facilitating cross-team coordination, organizing meetings, and communicating status to stakeholders, as well as drafting updates for broad communications.
- Community of Practice Support: Support the AI Community of Practice by creating meeting agendas, identifying and coordinating with speakers, curating and disseminating AI news and resources, managing knowledge repositories and knowledge posted on our intranet, facilitating connections between staff, and tracking engagement metrics.
- Demand Pipeline Management: Administer the Technology for Program Central Demand Pipeline by supporting intake processes, routing requests to appropriate teams, collecting feedback to identify patterns, preparing briefings for demand review meetings, and tracking request status.
- Cross-functional Collaboration: Facilitate cross-functional collaboration by building stakeholder relationships across IT, METAL, programs, and country offices. This requires translating between technical and non-technical audiences, identifying alignment opportunities, and escalating issues to leadership.
- Strategic Planning and Reporting: Contribute to strategic planning and reporting by providing data-driven insights on demand patterns and governance trends, preparing dashboards and reports for leadership.
- Responsible Technology Promotion: Promote responsible and ethical technology use by championing responsible AI practices, integrating ethical considerations into decision-making, raising awareness of risks in humanitarian contexts, and supporting the development of guidance on responsible AI use.
Job Requirements
The requirements establish a baseline (minimum) for educational background, previous work experience, professional knowledge or certification, specific skills and strengths, and any other skill necessary to perform the essential functions of the job.
Education:
- Bachelor's degree in Information Technology, Business Administration, International Development, Project Management, Public Health, or a related field is required.
Work Experience:
- 5-7 years of progressive professional experience in project coordination, technology management, program operations, or related fields is required.
- Minimum 2 years of experience working in the humanitarian, international development, or nonprofit sector is required.
- Demonstrated experience managing multiple concurrent projects or workstreams with competing priorities.
- Experience with governance processes, demand management, or portfolio management is preferred.
- Previous experience working in or with IT departments or technology teams is strongly preferred.
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