The Technical Service Specialist - Africa role focuses on delivering expert technical support for Novonesis products to key accounts and channel partners across the region, with a strong emphasis on animal health and nutrition in the poultry industry. This position is critical for driving business growth, managing customer relationships, and ensuring product efficacy in the market.
Key Responsibilities
- Offer technical support, in conjunction with relevant technical support teams, related to product performance, at key accounts and channel partners.
- Work with regional Account Managers to grow existing business, and nurture new opportunities, and actively participate in the sales process.
- Supervise customer and distributor poultry trials, visit research facilities, and deliver detailed analyses of trial results.
- Maintain high-level relationships with key customers and influencers, especially nutritionists and vets.
- Investigate customer complaints and resolve industry issues on-site, including product applications and marketing efforts.
- Engage in professional trade associations and committees related to the poultry industry.
- Develop a deep understanding of the competitive landscape for gastrointestinal health products and services and equip distributors through value messaging against competitors.
- Work with Account Managers to create annual account plans for key customers and channel partners for their long-term growth and ensure direction is in alignment with global marketing plans.
- Be able to represent Novonesis® on industry forums and be the voice of our solutions in trade shows and conferences, when needed.
Qualifications and Experience
This role requires extensive specialized experience and advanced education, reflecting its strategic and technical nature.
Required Qualifications and Experience:
- Masters’ or PhD in Animal Health and Nutrition, or related field.
- Have 8-10 years’ experience in Animal health and nutrition, with a solid understanding of application and product formulations.
Desired Attributes and Skills:
- Understanding and experience in feed formulations involving probiotics and enzymes will be an advantage.
- Strong drive, responsible, goal-oriented, well organized, and self-motivated, being able to develop regions independently.
- Willingness to travel ~50% of the time primarily in the assigned region when required.
