Systems Analyst & LIMS Administrator

The Systems Analyst & LIMS Administrator (REF: TNH/HRD/SALA/11/2025) is responsible for technical specifications and system requirements of all specialized software, such as LIMS, RIS/PAC, that need to be integrated into the Hospital Management Information System (HMIS). This role involves integrating new systems with existing infrastructure and managing, configuration, and support of the LabWare Laboratory Information Management System (LIMS).

Roles and Responsibilities

LIMS Management

• Requirement Gathering: Collaborate with stakeholders to identify and document system requirements. Conduct regular meetings to understand and prioritize user needs.
• System Configuration: Configure and customize LabWare LIMS to meet the identified requirements. Ensure proper documentation of configurations and changes.
• Testing and Quality Assurance: Develop and execute test plans to ensure the system meets functional and performance specifications. Identify and resolve any issues or defects.
• User Training and Rollout: Develop training materials and conduct training sessions for end-users. Support the rollout process, ensuring smooth implementation and user adoption.
• Equipment Integration and Crystal Report Configurations: Integrate laboratory equipment with the LIMS for seamless data transfer. Configure and maintain Crystal Reports for data analysis and reporting.
• Continued System Administration: Provide ongoing support and maintenance for the LabWare LIMS. Perform regular system updates, backups, and performance tuning.

General Systems Administration

• Infrastructure Management: Maintain and support IT infrastructure, including servers, networks, and storage systems. Ensure system security and data integrity.
• User Support: Provide technical support to end-users, resolving issues promptly. Manage user accounts and access permissions.
• System Monitoring and Performance: Monitor system performance and ensure optimal operation. Implement and maintain system monitoring tools.
• Backup and Recovery: Develop and manage backup and recovery procedures. Ensure data is securely backed up and can be restored in case of failure.
• Documentation: Maintain comprehensive documentation of systems, configurations, and procedures. Ensure documentation is up-to-date and accessible.

Working Relationships

Internal:

• Work closely with laboratory staff, including scientists and technicians, to understand their needs and provide support.
• Collaborate with IT team members to ensure the overall IT infrastructure supports business requirements.
• Regular interaction with the Quality Assurance team to ensure system compliance with regulatory standards.

External:

• Coordinate with LabWare support for system-related issues and updates.
• Work with external vendors and service providers for equipment integration and technical support.
• Engage with consultants and contractors for specialized projects or system enhancements.

Education and Experience

Knowledge

• In-depth knowledge of LabWare LIMS configuration and administration.
• Strong understanding of laboratory processes and equipment.
• Proficiency in IT infrastructure management, including networks, servers, and storage systems.

Experience

• Minimum of 3-5 years of experience in systems administration.
• At least 2 years of hands-on experience with LabWare LIMS.
• Experience with equipment integration and data reporting tools like Crystal Reports.
• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, Electrical or Electronics Engineering, Information System, or a related field.
• Relevant certifications in LabWare LIMS and systems administration (e.g., CompTIA Server+, Microsoft Certified Systems Administrator) would be an added advantage.