World Vision is an international Christian relief, development and advocacy organisation working in almost 100 countries world-wide to create lasting change in the lives of children, families and communities to overcome poverty and injustice.
Key Responsibilities
Policy and Standards:
- Serve as technical support and key thought leader on Sponsorship in the region, including support to development of guidance, tools, and strong implementation of policy, standards, management approach, strategic objectives and priorities, operating model, and business processes.
- Support FOs to establish systems and mechanisms to ensure adherence and compliance to CS policies and standards. Monitor standards and policies implementation and engage RO and FO leadership on areas requiring their intervention.
Child Participation & Business Processes:
- Lead and coordinate strategic regional-level efforts for strong child participation and ongoing quality improvement of sponsorship business processes and deliverables for stronger child participation, including sponsor engagement features, in close coordination with the Regional Sponsorship Lead.
Data Analytics:
- Coordinate regional-level sponsorship data analyses efforts to inform strategic coordination, ongoing business process improvement, and capacity building efforts across offices in the region.
- Coordinate with the RO Sponsorship Lead to engage RO and FO with strategic sponsorship analytical information and reports to influence RO and FO leadership decision making and strategic choices in regard to sponsorship operations.
Operational Review Process & Strategic Engagement:
- Lead and coordinate region-wide operational and performance review processes with RO and FO leadership guidance to input into sponsorship priorities within RO for planning, budgeting and performance feedback.
- Support Regional Sponsorship Lead to connect, collaborate, and establish strategic partnership with technical teams e.g. DME, LEAP and CESP, safeguarding/Child Protection, education, health, gender, micro-enterprise development, etc. that enables stronger programmatic and operational integration.
Leadership:
- Engage RO and FO with strategic sponsorship analytical information and reports to influence RO and FO leadership decision making and strategic choices in regard to sponsorship operations.
- Provide technical leadership to respective national office sponsorship technical teams.
Organisational Capacity Building:
- Support National Office teams to build capacity in sponsorship operations and business processes.
- Provide guidance to the FOs to implement the Sponsorship capacity building framework and plans; and other global capacity building initiatives.
- Identify potential in the NOs to build up peer coaching support teams across the region.
Learning, Knowledge Management & Innovation:
- Work with national offices across the region to promote and implement identified promising practices.
- Guide and provide information to National Offices on the latest Partnership developments in sponsorship and coordinate National Office involvement in Partnership initiatives and projects.
- Work with Global Centre in developing, piloting and rolling out sponsorship initiatives.
Business Systems and Operational Capacity Building:
- Lead the implementation of National Office capacity building effort focusing on operational aspects and business systems support in coordination with GC Sponsorship and WVIT, specifically on: Sponsorship Operations Indicators, Sponsorship 2.0, sponsor features, rich media, Horizon Sponsorship Single User Interface (SSUI) / Horizon HOPE, and Horizon desktop/mobile applications.
- Conduct national office sponsorship capacity review and develop capacity building plans in consultation with National Office Sponsorship Managers/Directors.
Supporter Engagement and Sponsor Features:
- Lead the engagement across FOs and relevant GC teams to ensure National Offices' teams understanding of requirements and business processes/systems.
- Coordinate National Offices' timely and quality inputs to designs of sponsor features (APR, Christmas/Greeting Cards and Child Engagement Worksheets).
Risk Management and Mitigation:
- Support the monitoring of National Office International Audits including reports, management action plans and status updates.
- Coordinate and provide structured and ongoing technical follow-up support to national offices with poor sponsorship performance.
Knowledge, Skills and Experience
- Master’s degree preferred in management, social science field, or other relevant area.
- At least 5 years’ experience in development work, out of which at least two years in leadership position at country level.
- In-depth understanding and experience in Child Sponsorship and its contribution to child wellbeing with at least 2-year experience of supervising/managing sponsorship at country/cluster level.
- Demonstrated competencies in sponsorship management, especially on sponsorship business processes and systems.
- Effective written and verbal communication in English.
- Ability and willingness to travel domestically and internationally up to 30% of the time.
