This role, Specialist, Resource Centre, involves overseeing the technical, content, and strategic aspects of Save the Children's digital Resource Centre platform. The platform is crucial for knowledge sharing and is hosted on AWS with a NextJS frontend and WordPress CMS.
Principal Accountabilities
Platform & Technical Oversight
- Act as primary focal point for the Resource Centre platform, hosted on AWS with a NextJS frontend and WordPress CMS.
- Liaise with third-party developers (Swace Digital AB) for hosting, security, bug fixes, and feature development.
- Monitor system performance, analytics, and site availability; escalate issues to IT/Swace as needed.
- Coordinate maintenance schedules (daily monitoring, quarterly updates, plugin/security reviews).
- Manage API connections (Global CMS, SharePoint) and staff portal integration.
- Support GDPR compliance, data deletion requests, and user permissions.
Content Curation & Quality Assurance
- Review and upload incoming resources, ensuring metadata completeness (title, abstract, keywords, etc.).
- Draft or edit abstracts, summaries, and SEO tags for discoverability.
- Apply and enforce the Image Policy — replacing child photos with illustrations or stock visuals.
- Maintain multilingual consistency across English, French, Spanish, Swedish, Dutch, and Arabic pages.
- Regularly audit the platform for broken links, outdated resources, and metadata gaps.
Content Strategy & Engagement
- Develop and implement a content strategy that keeps the platform relevant, inclusive, and user focused.
- Monitor sector trends and user analytics to inform content priorities.
- Collaborate with thematic experts, country offices, and external partners to source and publish high-quality resources.
- Promote new content via internal comms (OneNet, SC Weekly, Charlie) and coordinate with SCI global comms for external promotion.
- Maintain editorial calendar aligned with awareness days, campaigns, and internal milestones.
Copyright & Governance
- Manage copyright agreements for external materials, securing permissions and recording agreements in the CMS.
- Ensure compliance with intellectual property rights, Creative Commons licenses, and organizational policies.
- Track expiry of time-limited agreements and archive/remove content accordingly.
Budgeting, Reporting & Coordination
- Manage quarterly invoicing and budgeting processes with Swace Digital AB.
- Produce usage reports and analytics for SCI leadership.
- Support funding proposals and cost-sharing agreements for platform sustainability.
- Maintain strong working relationships with SCI IT, global comms, and thematic teams.
Experience and Skills
Essential
- Substantial experience in digital knowledge platforms, resource centres, or content management roles. Proven track record managing vendors, digital platforms, or large content repositories.
- Technical literacy: familiarity with CMS (WordPress), cloud hosting (AWS), APIs, analytics tools (Google Analytics, Hot Jar).
- Content management: strong writing, editing, and cataloging skills with attention to metadata, multilingual content, and accessibility.
- Strategic mindset: ability to develop and execute content strategies that engage diverse audiences.
- Project management: experience managing budgets, vendors, and reporting cycles.
- Reporting: Strong analytical capability, with proven experience in using databases and and other data sources to generate insights for action.
- Communication: ability to liaise across technical teams, comms, thematic experts, and external partners.
- Knowledge of GDPR/IPR: understanding of data privacy, copyright, and content governance.
- Customer focused: Strong orientation towards continuous improvement in user experience or customer service, preferably including human-centred design approaches and UX testing.
- Good Microsoft SharePoint skills, including the ability to create and edit document libraries, lists, One Net pages, etc.
Desirable
- Experience in the international development/child rights sector is highly desirable.
Education and Qualifications
Essential
- Bachelor’s degree in information management, Communications, International Development, or related field.
Desirable
.png){kind=logo}
