The Specialist, Business Analyst role involves partnering with business and technology stakeholders to analyze, translate, and document requirements across people, process, procedure, and platform aspects. The specialist acts as the subject matter expert on business processes, working within project teams to deliver incremental business value, and ensuring documentation is accurate and accessible throughout the project lifecycle. This role also contributes to the continuous development and maintenance of the Business Analysis Methodology.
Principal Accountabilities
- Partner with business and technology stakeholders to elicit, analyse, translate, and document people (e.g. capacity building), process, procedure, and platform (i.e. technology systems) requirements.
- Document and act as the subject matter expert on business processes to facilitate cross-functional collaboration and knowledge sharing.
- Work within a project team to deliver incremental business value to users.
- Identify any potential conflicting business requirements, definition gaps, and dependencies between projects, and escalate to project manager as relevant to formulate a resolution plan.
- Support the prioritisation of design requirements with the project team with an informed understanding of the impact to the organisation.
- Maintain accurate, version-controlled documentation throughout the project lifecycle, ensuring it is easily accessible to key stakeholders and that knowledge is effectively shared.
- Contribute to the ongoing development and maintenance of the Business Analysis Methodology and associated processes and templates.
Experience and Skills
Essential
- Experience in discovering and documenting business requirements and working with test engineers to design test cases against defined requirements.
- Experience in modelling business processes and translating them into system requirements.
- Experience in analysing data, drawing actionable insights, and problem-solving using various analytical techniques.
- Experience with business analysis tools and methodologies, such as UML, BPMN, and software development lifecycle (SDLC) frameworks including adapting methodologies to meet the needs of a prior organisation.
- Ability to collaborate effectively across functions, including Solution Architecture and Test Engineering, to drive alignment, integration, and shared outcomes, while building strong, trusted relationships with colleagues and partners.
- Ability to engage with a wide range of stakeholders to understand their needs, priorities, and constraints, with exceptional verbal and written communication skills to convey complex concepts clearly and persuasively.
- Proven experience in facilitating productive workshops, preferably in multi-cultural contexts.
- Proficient in conflict resolution techniques to address and mediate stakeholder disagreements and ensure project continuity.
- Ability to effectively prioritise work and agree priorities with the relevant leaders.
- Cultural awareness and experience of delivering solutions internationally.
Desirable
- Familiarity with project management tools (e.g., JIRA, Trello) and office suites (Excel, Word, PowerPoint).
- Proficient in conflict resolution techniques to address and mediate stakeholder disagreements and ensure project continuity.
Education and Qualifications
Essential
- Bachelor’s degree or equivalent work experience.
- Understanding of a structured Project methodology (e.g. PRINCE2) or accredited Project Management training (APM or PMI).
Desirable
- Non-profit sector knowledge/experience (especially international development projects).
- Second language – French, Spanish or Arabic.
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