Senior Product Manager, Mobile Operator Data

Role Overview: Senior Product Manager, Mobile Operator Data

This role is centered on leveraging mobile network operator (MNO) data to drive program design, particularly for recipient identification and enrollment in humanitarian and cash transfer programming across various countries. The successful candidate will lead technical initiatives, manage critical partnerships with telecommunications companies, and ensure the ethical and rigorous application of mobile data for program outcomes.

Why Indsafri?

We believe anything is possible, driven by the human potential to create and build. The organization encourages innovation in its efforts, striving to advance a broader goal to create a global capacity to work with mobile network operator (MNO) data wherever relevant.

Roles and Responsibilities

• Lead mobile data program design initiatives: Design and manage end-to-end data analysis approaches using mobile network operator (MNO) data for recipient identification and enrollment, in collaboration with internal teams and external partners.
• Partner with telcos: Serve as organization technical lead in negotiations and collaboration with telecommunications companies to enable access to and use of mobile data for program design.
• Technical Backstop: Serve as the technical backstop for country teams, vendors and partners to ensure high quality, principled analytic and processing approaches to mobile network operator (MNO) data.
• Develop and refine data pipelines: Oversee the creation and validation of mobile data processing pipelines to ensure data integrity, privacy compliance, and analytical rigor.
• Support program operations: Work with country teams and internal and external data science capacity to pilot and implement mobile-data-informed enrollment strategies that improve targeting speed, accuracy, and inclusivity.
• Ensure ethical use of data: Uphold principles of responsible data use and data minimization in all work, ensuring privacy, consent, and security are upheld.
• Contribute to strategy and innovation: Identify new opportunities to integrate mobility data into company's humanitarian and cash transfer programming across countries.
• Build Momentum: Ensure company's experience with mobile data across contexts is advancing a broader goal to create a global capacity to work with mobile network operator (MNO) data wherever relevant.

Qualifications

• At least 5+ years of relevant work experience in a technical or data-focused role, ideally in mobile technology, humanitarian tech, data science, or international development.
• Extensive experience managing complex partnership relationships and negotiating collaboration frameworks to achieve project outcomes.
• Experience working with or for mobile network operators and a demonstrated understanding of the MNO business model, incentive structures, and sensitivities.
• Experience working with or analyzing mobile phone data (e.g., call records, tower data, mobile money).
• Ability to coordinate the evaluation of machine learning algorithms for appropriate methods, model validation, and fairness metrics and guide model design in collaboration with technical teams.
• Deep understanding of data privacy and protection principles, particularly in relation to the use of telecommunications and geolocation data in humanitarian settings.
• Experience applying frameworks such as GDPR, Responsible Data for Children, or Humanitarian Data Ethics standards is strongly preferred.
• Excellent project management skills.
• Language Requirement: English fluency.
• Educational Qualification: BA/BSc/HND.