Senior Functional Consultant

DataposIT Limited is a leading IT solutions integrator specializing in business applications, infrastructure, managed services, and IT consultancy services. We are dedicated to providing state-of-the-art IT solutions to our clients. As an IT solutions integrator company, we are capable of both informing and implementing complex solutions for your business—big or small. Our team is comprised of highly trained professionals whose collective IT industry knowledge makes us one of the premier IT firms in the region.

This role involves overseeing the implementation of Microsoft Dynamics 365 Business Central, requiring deep expertise in configuring the system and aligning business processes across key functional areas.

Responsibilities

• Process Expertise: You must be proficient in finance, supply chain, production, and warehouse processes. Leverage your experience to challenge customers on their 'AS-IS' processes to achieve an improved 'TO-BE' situation.
• Configuration and Integration: Master the configuration of Microsoft Business Central, customizing it to meet customer needs. This includes familiarity with integrating quality add-ons and functionally managing integrations to third-party systems.
• Customization Management: Match business processes to the standard features of Business Central and determine where customization is truly necessary. Your primary focus must be on adapting customer business processes to standard Business Central functionality, as you are fully convinced that minimizing customisations is in the customer's best long-term interest.
• End-to-End Implementation: Cover every phase of a successful Business Central implementation:
  • Business analysis of customer processes.
  • Functional analysis of customizations.
  • Preparing and owning workshops.
  • Overseeing development and testing efforts.
  • Providing quality user training.
  • Governing master data and managing cut-over data collection and uploading into Business Central.
• Emergency Response: Understand the business-critical impact of the work performed. In case of emergencies, you must dedicate yourself entirely to fixing necessary issues.
• Mentorship and Delegation: Know how to manage and motivate junior consultants assigned to your projects. Focus on improving their consulting skills, delegating appropriate tasks, and ensuring a quality customer experience of Sonical services provided.
• Coaching: Be available to coach junior consultants who encounter unmanageable customer service issues. Focus on teaching them troubleshooting skills and sharing your experience with Business Central functionality to ensure customers receive quality solutions.
• Presales Support: Act as a key resource in the presales process. Join the consulting team to gather necessary information, stage, and provide product demonstrations that clearly showcase the quality and expertise we stand for.

Requirements

• Education & Certification: A bachelor’s degree in IT. Accounting Certification is necessary (CPA, ACCA). Experience in Business Processes/Administration is a plus, although motivation, drive, and subject matter expertise are highly prioritized.
• Experience: Strong Dynamics 365 Business Central (Navision, NAV etc.) implementation experience, for at least 5 years (essential). You must possess a strong client service-oriented mindset and take an active role in executing projects.
• Technical Expertise: Experienced in the change management process and coordinating with technical resources to create solution design documents. Expertise in working on functional designs, configurations, and process alignment with a generalist view across all Business Central Modules.
• General Attributes: Aptitude for learning and mastering new software applications in a fast-paced industry. Possess a strong, professional work ethic. Commitment to continuous learning. Excels at team collaboration. Demonstrated problem-solving and decision-making skills. Must strive to provide exceptional customer service and high client satisfaction. Strong verbal, written, and organisational skills are essential.