The Security Manager role at MGallery Hotel Collection is crucial for ensuring the safety and security of guests, employees (referred to as ambassadors), and hotel assets. This position involves managing daily security operations, supervising security personnel, maintaining control over critical resources like keys and vehicles, and coordinating emergency response protocols, especially fire safety. The manager acts as the primary liaison for security matters with both internal departments and local authorities.
Key Responsibilities and Duties:
- To prepare the daily schedule requirements and to issue post-patrol assignments to Security Officers for the duration of their shifts.
- To supervise all aspects of key distribution and control according to policies and procedures of the hotel and to report any discrepancy immediately to superiors.
- To maintain legible and accurate records of all control centre documents to include General Security Log, Key Control, Lost and Found and Visitor Passes.
- To continuously maintain and service all equipment related, or assigned, to the department, as specified in equipment manuals.
- To ensure that all hotel vehicles are properly maintained. To control the car log books, distribution of car keys, damages and kilometers driven per day.
- To review scheduled functions, group, or VIP arrivals and special events and to discuss special instructions with relevant departments.
- To be flexible with work hours, regardless of time, during day, or night, in order to personally facilitate security arrangements of cases that require special treatment and handling.
- To liaise with local authorities in order to identify activities that may affect the operation of the hotel such as seasonal events, current community crime trends, political activism and other, and to share any such concerns with superiors.
- To provide access, when required, to high-risk areas, exercising vigilance for the protection of assets and to secure the area when access is no longer required.
- To report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
- To control access to crime/natural disaster scenes in order to preserve evidence while awaiting the arrival of authorities.
- To attend to reports and to follow-up on all reported guest disturbances, or alleged theft incidents ensuring that the established policies and procedures are adhered to. To conduct special investigation on high profile security matters and to prepare reports for management's review.
- To supervise the maintenance of the security log entries and to track all security officer patrol reports and subsequent security activities.
- To oversee the intervention of all guest room safes and to maintain a logbook where all occurrences are recorded.
- To review all occurrence reports prepared by security officers ensuring that they have complete, relevant and accurate information and to follow up.
- To be fully involved in the fire safety protection program in collaboration with the Engineering department, and all other concerned departments, as per hotel policy.
- To ensure that all new ambassadors are briefed and / or trained in Fire Prevention / Fire Fighting Procedures relevant to their position.
- To schedule quarterly fire evacuation drills, in collaboration with the HR, engineering and all other hotel departments.
- To execute employee bag/parcel inspections, as directed by the hotel policy.
- To control and ensure that the arrival and departure of ambassadors at the back entrance of the hotel is done in an orderly and secure manner.
- To make, for the safety of our ambassadors, physical spot checks on ambassador transportation, verifying the vehicle’s general condition.
- To oversee all security aspects linked with the ambassador housing and its facilities.
- To complete the annual performance appraisal forms, provided by the HR department, for all staff under his/her responsibility, and to deliver them to the Hotel Manager for reviewing.
- To ensure that the department operational budget is strictly adhered to, all costs are controlled and expenditures are approved.
Qualifications
- Three years of security or law enforcement experience, one of which was in a supervisory capacity.
- Bachelor's Degree in criminal justice or related field preferred; or a combination of education and experience.
- Valid Driver's License and good driving record.
- Current First Aid and Fire Marshall Certification preferred.
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