The Security Assistant is responsible for maintaining a safe and secure environment within the student residence. This role involves enhancing the customer experience, implementing security processes, participating in safety drills, and ensuring compliance with the tenancy agreement.
Key Responsibilities
Customer Experience
Provide a friendly and helpful presence to students, staff, and visitors.
Assist students with security-related inquiries and concerns.
Conduct foot patrols within the residence to ensure a safe and secure environment.
Participate in annual fire drill exercises to test emergency response preparedness.
Act as a first responder in emergencies.
Identify maintenance issues and escalate them to the appropriate department.
Ensure timely follow-up and resolution of reported issues.
Process Compliance
Manage the gate pass and visitor management system to track and authorize entries and exits.
Ensure adherence to residence security protocols and procedures.
Implement and enforce security policies.
Attend and participate in security briefs, meetings, and trainings.
Teamwork and Reporting
Collaborate with the security team to address security concerns and improve safety measures.
Report suspicious activities or security breaches to the Security Team Leader for escalation.
Maintain accurate logs and records of incidents and follow-up actions.
Communicate effectively with team members and departments to ensure a coordinated approach to security.
Requirements & Qualifications
High school certificate (KCSE) or equivalent.
Minimum 1–2 years’ experience in the security industry.
Basic knowledge of security systems and procedures.
Strong communication and interpersonal skills.
Ability to handle stressful situations calmly and effectively.
Detail-oriented with strong observational skills.
Willingness to work flexible hours, including nights and weekends.
How to Apply
Interested and qualified candidates should submit their application online via the Acronis Application Portal.
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