The role of the Security Agent/Officer is vital in ensuring the safety and security of the hotel premises, guests, and personnel. This involves regular patrolling, surveillance monitoring, incident response, and strict adherence to established security procedures.
Key Responsibilities
- Inspecting and patrolling premises regularly.
- Monitoring CCTV and reporting suspicious behavior.
- Communicating with law enforcement, fire departments, and emergency medical personnel.
- Monitoring public access and ensuring the security of all personnel and visitors.
- Responding to alarms and analyzing security footage.
- Investigating suspicious behavior, incidents, and security breaches.
- Apprehending trespassers and perpetrators.
- Assist Guest Relations with information asked by guests, be proactive in guest contact and show interest in guest concerns.
- Ensure proper key control is followed at all times and entries are made each time a key is withdrawn or deposited.
- Monitor the different areas of the hotel on the CCTV, noting any suspicious actions.
- Knowledgeable of all security policies, procedure and set standards.
- Ensure that a Security Officer is present when any office is opened or stock is taken from the stores after office hours.
- Closely monitor the hotel lobby in particular for the presence of any call girls, persons under the influence etc.
- Assist the Manager on Duty in the event that immediate assistance is required.
- Assist the Restaurant Manager, Doorman, and Valet Parker if required.
- Make security rounds of the guest floors at regular intervals with notes made in security log book.
- Ensure that all fire exits and corridors are free from obstruction at all times.
- Respond to any fire/smoke alarms in the hotel and be ready to act accordingly. Ensure that all firefighting equipment is in working condition and that emergency lights are all illuminated.
- Accompany the Bellman/Employee when opening a guestroom with the master key.
- Make security rounds in the car parking area and ensure the general safety of all vehicles and if they are correctly parked.
- Assist the local authorities if any VIP arrives or in case of emergency.
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
- To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety.
- To ensure that all potential and real hazards are reported and rectified immediately.
- To understand and strictly adhere to the Hotel’s Employee rules & regulations.
- To report for duty punctually wearing the correct uniform and name tag at all times.
- Performs any other duties as assigned to him/her by management.
Skills, Knowledge and Expertise
- Diploma/Certificate in Security Management.
- Basic security knowledge.
- CCTV Controllers Certificate.
- Language English (Spoken and written fluent).
- Two years’ experience preferably in hospitality industry.
- Computer literate.
- Must have sound judgement capability.
- Must be physically fit.
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