The Salesperson for Electronics & Home Appliances is expected to uphold high levels of energy, customer focus, accuracy, and discipline while supporting the overall sales and operational goals of the business.
Key Responsibilities
Customer Service & Sales Execution
- Engage walk-in customers, understand needs, and recommend suitable products.
- Demonstrate product features, benefits, and comparative value.
- Maintain a customer-first approach in all interactions.
Digital Marketing & Online Engagement
- Create product photos, videos, and social media posts to drive visibility.
- Manage WhatsApp Business, Facebook, and Instagram enquiries.
- Convert online leads into sales and track conversions daily.
Retail Floor Management
- Arrange products neatly and maintain accurate price displays.
- Monitor fast-moving and slow-moving items and report trends.
- Maintain store cleanliness and visual presentation at all times.
Sales Documentation & Cash Handling
- Prepare sales receipts, update daily sales log, and hand over reports.
- Support payment confirmation and reconciliation with Finance/Admin.
Customer Follow-Up & After-Sales Support
- Track pending orders, deliveries, and customer collections.
- Provide customers with after-sales advice on usage and maintenance.
Inventory & Stock Coordination
- Conduct shelf counts, report shortages, and assist in stock rotations.
- Receive new stock and ensure proper labeling.
Qualifications
- Diploma in Sales, Marketing, Business, or a related field.
- Prior retail sales experience in electronics or household appliances is strongly preferred.
- Good understanding of electronic items (TVs, fridges, audio systems, microwaves, cookers, washing machines, etc.) and their basic functions.
- Basic content creation skills for photos, videos, and digital marketing.
- Strong communication, presentation, and customer service skills.
- Experience working in a fast-paced retail environment is an added advantage.
