The Sales Support role is essential for Solvo Global, a company focused on connecting North American businesses with talented, affordable, nearshore employees across 50+ industry specialties. Solvo operations leverage AI-powered tools and offer remote talent to U.S. and Canadian businesses, ensuring employees have a strong work ethic, no language barriers, and operate in convenient time zones.
Responsibilities
- Lead Management: Follow-up, administration, and qualification of leads, assigning them to the appropriate sales executive.
- Customer Service: Provide support, respond to inquiries, and ensure a smooth sales experience.
- Sales Data Management: Record and monitor commercial activities, customer interactions, and pipeline data in the CRM.
- Collaboration: Work closely with sales, marketing, product development, and customer service teams.
- Process Improvement: Identify and implement improvements in sales processes to increase efficiency and effectiveness.
- Problem Solving: Address customer issues and identify bottlenecks in the sales process.
- Project Support: Assist in planning and executing sales campaigns and outreach efforts.
- Technical Support: Provide technical assistance to customers and respond to product-related inquiries.
Skills and Qualifications (Hard Skills)
- Minimum of 1 year of experience in sales in a professional environment.
- Proficiency in CRM systems (e.g., HubSpot, Salesforce).
- Competence in data management and entry in CRM and related software.
- Knowledge of sales strategies and business processes.
- Proficiency with digital tools: Google Drive, Microsoft Office Suite.
- Ability to prepare quotes and commercial presentations.
- Qualification: BA/BSc/HND.
