Brisk Credit LTD is a digital lending company that provides working capital loans to individuals, small businesses, and smallholder farmers in Kenya and other African countries. The company aims to use advanced technology to offer fast, convenient, and secure lending services to its clients.
This Sales Agent role, based in Maai Mahiu, requires an individual to drive loan sales, manage client relationships, and ensure regulatory compliance throughout the loan lifecycle to achieve set disbursement and collection targets.
Responsibilities
- Marketing and meeting with clients interested in taking out a loan and providing them with the necessary information to start the loan application process.
- Achieving set disbursement for new customer, repeat loans, and collection targets.
- Collecting the needed KYC documentation and assessing the clients' creditworthiness as per the business guidelines.
- Calculating and analyzing the risk ratios of clients based on their credit score and financial history.
- Leads collection, categorizing, and communicating decisions to both clients and management.
- Setting up payment plans for clients, explaining daily, weekly, or monthly installments, interest rates, and other costs.
- Maintaining records of loan applications by using the core banking system.
- Managing repeat and top-up clients by organizing follow-up meetings with clients.
- Monitoring the progress of the loan repayment installments and relaying any concerns to the clients.
- Ensuring that loan applications are in line with the company’s SOPs policies as well as state laws and regulations.
- Ensure customers are well trained on the product and any other training that the company would like to offer to the customer.
- Ensure all Brisk customers are treated with dignity and all customer feedback (either compliment or complaints) is recorded.
- Ensure personal hygiene of the highest level by being neat and well presentable while conducting any business on behalf of Brisk.
Requirements
- Minimum of 1.5 year experience as a Sales Agent.
- Diploma or Degree in a business-related course.
- Strong interpersonal and communication skills with proven ability to meet targets and build client relationships.
- Self-driven and results-oriented.
