Our digital lending company provides working capital loans to individuals, small businesses, and small holder farmers in Kenya and other African countries. The company aims to use advanced technology to offer fast, convenient, and secure lending services to its clients.
This role, titled Sales Agent- Engineer, is crucial for achieving set targets across disbursement, new customer acquisition, repeat loans, and collection. The successful candidate will engage directly with clients, providing financial guidance and ensuring adherence to internal policies and state regulations.
Key Responsibilities
- Marketing and meeting with clients interested in taking out a loan and providing them with the necessary information to start the loan application process.
- Achieving set disbursement, new customer repeat loans, and collection targets.
- Collecting the needed Know Your Customer (KYC) documentation and assessing the clients' credit worthiness as per the business requirements.
- Calculating and analyzing the risk ratios of clients based on their credit score and financial history.
- Leads collection, categorization, and communicating your decision to both clients and management.
- Setting up payment plans for clients, explaining daily, weekly, or monthly installments, interest rates, and other costs.
- Maintaining records of loan applications using the core banking system.
- Managing repeat & top-up clients by organizing follow-up meetings.
- Monitoring the progress of the loan repayment installments and relaying any concerns to the clients.
- Ensuring that loan applications are in line with the company’s SOPs, policies, as well as state laws and regulations.
- Ensure customers are well trained on the product and any other training that the company would like to offer to the customer.
- Ensure all Brisk customers are treated with dignity and all customer feedback (compliment or complaints) is recorded.
- Ensure personal hygiene of the highest level by being neat and well presentable while conducting any business on behalf of Brisk.
Required Qualifications and Skills
- Experience: Minimum of 1.5 years experience as a Sales Agent.
- Education: Diploma or Degree (BA/BSc/HND) in a business-related course.
- Skills: Strong interpersonal and communication skills with proven ability to meet targets and build client relationships.
- Personal Attributes: Self-driven and results-oriented.
