Kenya Builders & Concrete Co. Ltd is the leading company in Kenya in Quarrying and Supplies of Aggregates, Concrete Paving Blocks, Concrete Masonry Blocks, Precast Concrete Products & Civil Works.
Role Overview
The Retail Sales Coordinator is responsible for supporting the Retail Sales Manager and the entire sales team by facilitating communication, managing sales data, providing administrative support, and ensuring high levels of customer service.
Key Duties/Responsibilities
Communication and Coordination:
- Serve as the primary point of contact for internal and external inquiries related to sales activities.
- Facilitate communication between the Retail Sales Manager, Telesales Team Leader, Counter Sales Leader, Retail Outlets, and Sales Admin Team.
- Coordinate meetings, conference calls, and other communication channels for effective team collaboration.
Sales Support:
- Assist in preparing sales presentations, proposals, and contracts.
- Maintain accurate and up-to-date records of sales activities including customer interactions, sales orders, and contracts.
- Support the sales team in managing customer accounts, resolving issues, and responding to inquiries.
Data Management and Analysis:
- Maintain sales data from the ERP and CRM systems, ensuring accuracy and data integrity.
- Generate sales reports and analytics to provide insights into sales trends and performance.
- Assist in analyzing market data, competitor activity, and customer feedback to identify opportunities.
Administrative Support:
- Provide administrative support to the Retail Sales Manager and sales team, including scheduling meetings and preparing reports.
- Assist in preparing sales-related documents such as contracts, price lists, and promotional materials.
- Coordinate logistics for sales events, trade shows, and customer visits.
Customer Service:
- Serve as a point of contact for customer inquiries, providing timely and professional responses.
- Collaborate with the sales team to ensure high customer satisfaction.
- Address customer concerns and escalate issues appropriately.
Key Outputs/Deliverables
- Accurate data on customer information and sales orders for Retail Management and the team.
- Timely and accurate sales reports.
- Weekly sales plans for all team members as approved by the Retail Manager.
- Tracking sales activity with Telesales, Counter Sales, and Retail Outlets; preparing summary reports.
- Checking accuracy of quotations, invoices, and local purchase orders.
Academic and Professional Qualifications
- Diploma in Business Administration, Engineering, Science, Finance, or related field.
- At least three (3) years of experience in sales.
- Strong organizational skills with the ability to manage multiple priorities simultaneously.
- Excellent communication and interpersonal skills, with the ability to work well under pressure.
