Hospitality and TourismInternshipEntry-level(0-1 yr)
Job Description
Role Overview
CDL Human Resource is seeking a Reservation & Listing Intern to join their team in Nairobi. The intern will assist in processing reservations, managing property listings across online travel platforms, communicating with guests, and supporting day-to-day administrative and operational hospitality tasks.
Key Responsibilities
Assist in processing, confirming, modifying, and cancelling reservations.
Respond to guest enquiries through WhatsApp, email, Airbnb, Booking.com, and other channels.
Assist with checking availability, rates, and booking details.
Liaise with guests, Housekeeping, Operations, Finance, and other teams to ensure a smooth guest experience.
Assist with preparing booking confirmations, invoices, payment follow-ups, and guest information.
Assist in preparing daily check-in and check-out lists.
Support the team in maintaining accurate and up-to-date reservation records.
Assist with handling guest requests, booking changes, cancellations, and other reservation-related concerns.
Support the Reservations Manager with daily administrative and operational tasks.
Ensure all reservations and guest information are accurately recorded and updated.
Qualifications & Requirements
Diploma or Bachelor's degree in Hospitality, Tourism, Business Administration or a related field.
At least 6 months of experience in reservations, hospitality, customer service, or a related role.
Strong communication and problem-solving skills.
Proficiency in Microsoft Office and Google Workspace.
Familiarity with booking platforms such as Airbnb and Booking.com is an added advantage.
Strong attention to detail, multitasking ability, and a customer-first approach.
Ability to work well in a fast-paced environment.
Speaking and/or writing Chinese is an added advantage.
