CSIA Enterprise is a US-based customer experience BPO firm that helps companies access cost-effective and pre-vetted support teams from emerging markets. Their solutions span across live support, scheduled support, and specialized support.
This remote position focuses on delivering excellent customer experience by handling customer inquiries and resolving issues across various support channels, including real-time chat and scheduled support like email.
Responsibilities
Handle customer inquiries through real-time chat or scheduled channels like email.
Resolve customer complaints and issues promptly with professionalism and accuracy.
Provide clear and helpful information about products or services.
Process customer orders, applications, refunds, and service requests.
Maintain accurate records of customer interactions and transactions.
Follow up with customers to ensure resolution and satisfaction.
Escalate unresolved or complex issues to senior support or management when necessary.
Stay up to date with product knowledge, company procedures, and policy changes.
Manage and update customer accounts and personal information.
Collaborate with internal departments to resolve customer concerns efficiently.
Eligibility Requirements & Qualifications
Must be a minimum of 18 years old by December.
Demonstrate strong English language proficiency.
Must have a minimum of a high school certificate (KCSE).
Must be a resident of India, Kenya, or the Philippines.
Compensation
The base salary for this position is $750 USD Monthly.
How to Apply
Interested and qualified candidates should apply via the company's application portal by clicking the link below, which directs to CSIA Enterprise on csiae.com.
