CSIA Enterprise is a US-based customer experience BPO firm that helps companies access cost-effective and pre-vetted support teams from emerging markets. Their solutions span across live support, scheduled support, and specialized support. This role is remote and offers a Base Salary of $750 USD Monthly.
Responsibilities
- Handle customer inquiries through real-time chat or scheduled channels like email.
- Resolve customer complaints and issues promptly with professionalism and accuracy.
- Provide clear and helpful information about products or services.
- Process customer orders, applications, refunds and service requests.
- Maintain accurate records of customer interactions and transactions.
- Follow up with customers to ensure resolution and satisfaction.
- Escalate unresolved or complex issues to senior support or management when necessary.
- Stay up to date with product knowledge, company procedures and policy changes.
- Manage and update customer accounts and personal information.
- Collaborate with internal departments to resolve customer concerns efficiently.
Eligibility and Qualifications
Candidates must meet the following criteria:
- Must be a minimum of 18 years old by December.
- Demonstrate strong English language proficiency.
- Must have a minimum of a high school certificate (KCSE).
- Must be a resident of India, Kenya or the Philippines.
