United Bank for Africa (UBA) PLC is a leading pan-African financial services institution with a global footprint. We are looking for a Relationship Manager, Business Banking for our Mombasa office. The primary objective of this role is to lead the implementation of the Business Banking segment strategy in alignment with the overall Retail Banking Strategy, ensuring profitability and sustainable growth through effective customer acquisition and relationship management.
Responsibilities and Duties
Business & Strategy Development
Develop and lead the implementation of the Business Banking Segment strategy in line with the overall Retail Banking Strategy.
Ensure achievement of profitability targets through revenue maximization and prudent cost management.
Implement Country-wide go-to-market strategy for new initiatives, working with all relevant departments/stakeholders to drive execution.
Product Portfolio Management
Drive sustainable growth and acquisition of new customers in Business Banking through development and maintenance of quality products, propositions, and solutions pertinent to the segment.
Build and maintain productive and strategic relations with stakeholders to drive the development and delivery of business solutions and revenue growth for the Business Banking Segment.
Drive customer-led propositions for the Business Banking business by developing a pipeline of value-adding customer solutions to include customer experience, products, and service offers.
Manage an effective Business Banking customer loyalty program for networking and deepening UBA Business Banking market penetration.
Strategic Engagement & Service Delivery
Ensure strong cross-selling of existing and new products to existing and new clients; and in this process, maintain effective liaison with all relevant business units in the Bank.
Champion the delivery of consistent, seamless, and trusted customer service to ensure customer retention and loyalty.
Skills, Experience, and Qualifications
Bachelor’s degree from an accredited University preferably with a Major in Finance, Accounting, Marketing, or Economics.
Excellent interpersonal skills.
Excellent communication and presentation skills.
Organizing and planning skills.
Information gathering, monitoring, and analytical skills.
Problem analysis and solving skills.
Decision-making skills.
How to Apply
Interested and qualified candidates should apply online via the United Bank for Africa (UBA) Kenya portal at www.ubakenya.com or through the application link here.
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