The Provider Relations Officer - Health is responsible for managing Old Mutual Kenya's network of healthcare providers. This role focuses on strategic purchasing, patient experience monitoring, and relationship management to ensure high-quality, cost-effective care for clients.
Key Tasks and Responsibilities
Strategic Purchasing: Engage continuously with providers to ensure they deliver high-quality, cost-effective care.
Patient Experience Monitoring: Regularly monitor patient feedback from providers to guarantee excellent customer experience.
Provider Network Management: Maintain an updated provider panel, assess network adequacy in key regions, and perform audits.
Provider Relationship Management: Conduct service meetings, facilitate training on Old Mutual processes, gather feedback, and share reports.
Provider Contracting: Coordinate contracting of medical providers and oversee the provider contract lifecycle.
Customer Service Support: Attend client meetings to support the delivery of high-quality services.
Other Duties: Perform any additional duties assigned by management.
Skills and Competencies
Outstanding communication and negotiation skills.
Excellent interpersonal relationship management.
Robust network with Service Providers (SP) and other medical insurers.
Strong analytical and monitoring capabilities.
Proven decision-making ability.
High standards of integrity and honesty.
Qualifications and Experience
Bachelor of Science in Nursing.
Minimum of 2 years of experience working in a busy hospital setting.
Prior experience in health insurance is highly preferred.
In-depth knowledge of private and public healthcare providers in Kenya.
Relevant insurance certification is an added advantage.
How to Apply
Interested and qualified candidates can apply online via the Old Mutual Workday portal. Use the following link to start your application: Apply on Old Mutual Kenya Workday.
