Provider Relations and Wellness Assistant

Role Overview

The Provider Relations & Wellness Assistant will support the Provider Management team by coordinating contracting, compliance, onboarding, and relationship management activities. This role is key in ensuring that provider documentation is complete, communication is seamless, and service delivery standards are upheld across the provider network.

Key Responsibilities

• Contracting Coordination: Coordinate the contracting process by following up with providers and internal stakeholders, ensuring all relevant documentation is in order.
• Compliance Management: Manage the provider compliance process, including collection and updating of KYC documents.
• Correspondence Drafting: Draft, issue, and manage provider correspondence such as appointment letters, welcome notes, suspension, and termination letters.
• Email Management: Monitor and manage the provider management group email account, ensuring timely closure of open cases.
• Relationship Management: Manage relationships with small and medium-sized providers to ensure positive engagement and issue resolution.
• Strategy Implementation: Implement the Provider Management strategy in line with the role.
• Price Negotiation: Review costs and negotiate with service providers to ensure competitive prices are observed during provider onboarding, contract renewals, and other periods designated by the company.
• Provider Audit: Carry out physical audits for both new and existing providers to ascertain the quality of service delivery and mitigate fraud.
• Ad-hoc Duties: Undertake any other roles assigned by management from time to time.

Skills and Competencies Required

• Strong organizational and coordination skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks with attention to detail.
• Ability to work independently and build effective interpersonal relations.
• Bias towards innovation and development of new ideas in problem-solving.
• Professionalism in dealing with both internal and external stakeholders.
• Excellent negotiation skills.
• Integrity and honesty.

Academic and Professional Qualifications

• Bachelor of Science in Nursing, Clinical Medicine, or related fields.
• Minimum 2 years’ relevant work experience in a similar position is desirable.

How to Apply

Applications should be addressed to the Group Human Resources Manager, Madison Group Limited, and sent via Email to hr_recruitment@madison.co.ke so as to be received by Wednesday 3rd June, 2026.