The Programme Officer-Education role is offered on a fixed-term contract basis at Safaricom Kenya. This position is based in Nairobi but requires occasional travel to various counties for site visits and program events. The primary purpose of this role is to provide efficient coordination and administrative support for the Safaricom Education Scholarship Programme, focusing on successful scholar engagement, robust data management, and ensuring operational compliance.
Key Accountabilities and Decision Ownership
Health and Safety
- Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
- Adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
Scholars’ Onboarding
- Support the Program Manager in the end-to-end onboarding process for new cohorts, ensuring a positive and seamless transition for all scholarship beneficiaries.
- Manage the scholar journey and experience, actively soliciting feedback to identify emerging trends and inform programmatic adjustments.
- Coordinate and oversee logistical elements for all beneficiary engagement, including home visits, school monitoring, and partner check-ins.
- Contribute to annual planning for scholar recruitment, accurately compiling logistical budgets and resource needs for new cohort onboarding.
Maintenance of The Scholarship Beneficiaries Database
- Ensure the integrity and compliance of the scholarship beneficiaries’ database, including timely input, verification, and management of all personal and performance data.
- Coordinate and execute timely financial communication regarding fee payments to schools and guardians, meticulously tracking all receipt and demand documentation.
- Maintain the scholarship beneficiaries Database by tracking all changes in beneficiary status (residence, school enrollment, contacts).
Scholarship Mentorship and Wellness Program
- Coordinate logistics and administrative arrangements for mentorship events, school visits, and stakeholder engagements.
- Facilitate and follow up on scholar wellness and performance issues identified through termly review workshops and monitoring visits, ensuring issues are resolved effectively.
- Act as the liaison for the network of Teacher Mentors, ensuring they are equipped with necessary resources and training to support scholars effectively.
- Support in the implementation of a real-time risk identification and escalation protocol for emerging beneficiary issues, providing the Programme Manager with clear analysis and recommended actions.
- Execute and document scholar wellness and academic issues identified during termly performance reviews and monitoring visits, ensuring documented resolution pathways.
Communication and Financial Support
- Assist in the preparation of communication briefs, reports, and program correspondence to beneficiaries, guardians, and partners.
- Manage and track the operating budget for key program activities (e.g., recruitment, events), accurately compiling and submitting budget expenditure forecasts and variance reports to the Programme Manager.
Administrative and Logistics Coordination
- Develop and maintain a centralized, compliant document management system for all scholarship records, ensuring ease of access and secure storage.
- Ensure full financial and academic compliance by meticulously collecting, validating, and collating all fee payment documentation, fee structures, and performance reports.
- Respond timely and professionally to inquiries from beneficiaries, guardians, and other stakeholders.
Reporting & Accountability
- Direct reporting to the Programme Manager – Education Scholarship Programme.
- Accountability for timely delivery of assigned tasks and support functions contributing to programme outcomes.
- Regular provision of updates and reports to facilitate effective programme management.
Qualifications
- Bachelor’s degree in Education, Social Sciences, Project Management, or a related field.
- At least 5 years’ experience in programme coordination, administration, or related roles, preferably in scholarship or educational programmes.
- Strong organizational, multitasking, and communication skills.
- Experience with data management and proficiency in data management systems.
- Ability to work independently and collaboratively within a team.
- Demonstrated community/customer service orientation and effectiveness in stakeholder management.
- Knowledge of monitoring and evaluation principles is an added advantage.
Core Competencies, Knowledge and Experience
- Detail-oriented with strong follow-up and documentation skills.
- Good interpersonal skills with ability to engage effectively with diverse stakeholders.
- Problem-solving skills and ability to identify and escalate risks or issues timely.
- Commitment to the Foundation’s values and vision.
Working Conditions
- Based in Nairobi with occasional travel to counties for site visits and programme events.
- Office environment with frequent coordination meetings and field monitoring activities.
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