The role of the Program Delivery Support Coordinator is crucial for supporting various Strategy & Performance initiatives within the International Rescue Committee (IRC), with a particular focus on partnership efforts. This position involves managing projects, monitoring performance, and providing administrative support for key operational and strategic processes across the organization.
KEY ACCOUNTABILITIES AND MAJOR RESPONSIBILITIES:
Project management for various Strategy & Performance initiatives, with a focus on partnership efforts
- Develop and lead a workplan.
- Help to coordinate/schedule meetings and communicate with members.
- Document achievements of the milestones of different coordination bodies (e.g., the Partnership Steering Committee), organizational change processes (the Partnership Roadmap), or cross-departmental efforts to revise organizational guidance materials that are under the responsibility of Program Delivery (e.g., the Strategy Action Plan (SAP), Project Cycle Meetings (PCM) approach, the Country Program Structure Guidance, the end-to-end system for partnership excellence (PEERS).
Support performance monitoring of Strategy & Performance objectives
- Regularly check status across all initiatives’ workplans to determine whether on-track or needs course correction.
- Support the performance reporting on performance metrics as part of the CRRD department’s Delivery Letter, which outlines the key commitments and goals for the fiscal year.
Support the management of the non-emergency Global Surge Team (GST)
- Work with the Senior Director, Strategy & Performance in the oversight of, administration, and routine performance data reviews of the members of the roster under Program Delivery responsibility.
Other tasks, as necessary:
- Support analysis processes and products that are needed to mobilize organizational attention and support. This could include tasks such as supporting the analysis of Strategy Action Plans (SAP) priorities across countries or adherence to PCM routines across countries.
- Support socialization and change management communications to promote country adoption of new processes, systems, policies, etc. One example is the adopt of the Ready to Use Food (RUF) SOP in country programs with nutrition programming.
PERSON SPECIFICATION
Skills, Experience, and Qualifications:
Essential:
- Degree in relevant field or equivalent professional experience.
- At least 3 years’ experience within the humanitarian or development sector; experience working at the country or regional level is a plus.
- Demonstrated expertise in best practice project management skills; developing and following workplans, following up with responsible people, facilitating meetings, collecting and using data to drive decisions.
- Demonstrated experience of basic data analysis and data visualization to tell the story of how something is performing.
- Networking and influencing skills – internal networking experience is a must; engaging with donors, UN, or other key external stakeholders is a plus.
- Excellent interpersonal skills, including the ability to effectively manage a variety of multi-level relationships in a multicultural environment.
- Excellent written communications and ability to develop simple and accessible communications materials.
- The ability to work productively and accurately while under pressure in a fast-paced, demanding environment.
- A flexible work attitude, with the ability to work in a team environment or independently, and the ability to pivot to meet unexpected demands.
- Ability to prioritize effectively.
- Strong attention to detail to ensure own work, and work of others is of a consistent high quality.
