Program Assistant

Key Responsibilities

• Content Management: Upload, categorize, and update digital learning content as directed by Faculty members. Create content that promotes health literacy and engages users in understanding public health issues.
• Database Support: Provide support for relevant databases.
• LMS Maintenance: Monitor LMS performance, uptime, and reliability, including backups and optimization checks. Schedule and coordinate system maintenance windows. Regularly back up content and configurations.
• User Support: Assist users, including Fellows, mentors, and administrators, with troubleshooting support. Document information requests from users. Create knowledge base articles and FAQs addressing common issues.
• Reporting & Training: Generate basic analytics reports such as enrollment, completion rates, and attendance. Conduct user training sessions and orientations.
• Communication: Develop and disseminate communications related to women's health topics, ensuring clarity and accessibility for diverse audiences.

Vacancy Requirements

• Bachelor’s degree in Information Sciences, Knowledge Management, or a related field (Mandatory).
• Knowledge of Learning Management Systems is an added advantage.
• Problem-solving and good organizational skills (Mandatory).
• IT skills, including internet research skills (Mandatory).
• Teamwork and customer care skills (Mandatory).