The Product Manager (PM) Payments at Kyosk Digital Services is responsible for owning all payments-related products, guiding them from discovery through execution. This role involves rallying a remote cross-functional team to deliver and iterate on solutions until specific user and business outcomes are achieved. The PM will specifically guide the Payments Product Development Team towards the automation and digitization of both payment collections and payment disbursements, covering various payment methods across multiple African countries. This is a rare opportunity to impact not just the future of Kyosk, but the future of digital service delivery across Africa.
As a Product Manager, you are expected to innovate on behalf of your colleagues, based on a deep understanding of users’ pain points, business needs, and priorities. You will utilise metrics to measure and effectively manage the deployment of solutions that optimize various customer-facing apps. Success in this role requires detail orientation, strong business analysis skills, and analytical problem solving. The ideal candidate must think and act fast, deal effectively with ambiguity, and develop ideas into scalable products operational across Africa.
Key Responsibilities:
- Product Ownership: Own your specific product roadmap. Define what needs to be built in line with the company’s objectives and product strategy for your product line by ensuring product/market fit. You will be responsible for grooming and maintaining the product backlog.
- Market Analysis: Assess the product landscape as related to new customer needs, feeding the roadmap and backlog for continuous product development and enhancements. Collaborate with other stakeholders to conduct user research and gather customer feedback to inform future product development and optimization.
- Product Analysis: Develop business cases and product design documents based on priority, capturing user-journeys, market feedback, pricing analysis, and other relevant metrics to inform product prioritization decisions.
- Product Definition: Collaborate with Engineering to discuss release planning, Proof-of-Concepts, and agree on specific timelines for functional solutions. Help to champion and model an agile approach to product design and management.
- User Experience enhancement: As the primary owner of the User Experience for your product, you will translate user research and hypothesis testing into product requirements to enhance user experience. Work closely with User Interface Design to craft simple, valuable experiences that can be captured into the business requirements documentation.
- Product Review: Conduct regular user testing and analyses of products and services to ensure they are meeting user needs and growing the retention metric. Review and report on your products' key success metrics. Monitor the project and keep stakeholders updated on progress, escalating any risks to delivery.
- Documentation: Occasionally create support and training documents for users. Produce and prioritise product backlogs and other relevant project documentation using the team tools provided.
Required Skills & Key Competencies
Qualifications & Experience:
- Degree in Computer Science, Business Administration, or a related technical degree.
- Between 2-7 years’ experience as a product manager within a technical environment, with a focus on building and delivering customer-centric solutions.
- Between 2 and 5 years' experience in product management for digital payment products, whether integrating platforms with digital payment providers or building in-house digital payment products.
- Relevant experience includes: building/integrating with mobile money solutions, digitized credit card and POS payments, digital bank transfers, and e-wallet infrastructures.
Core Competencies:
- Communication: Excellent communication and presentation skills—to motivate, influence and lead a cross-functional team toward a goal, while also getting buy-in from others (whether that be someone on another team or an exec). Ability to prepare and deliver various product portfolio-related presentations, both internally and externally.
- Ownership: Must take on tasks and workstreams with full ownership to execution. Quick to take responsibility if something goes wrong, and equally quick to give credit to the rest of the team when it goes well.
- Collaboration: Demonstrated experience creating product plans and a story to explain what’s next while taking into account the many moving parts across a team, product, or organization. Must have closely worked internally with Engineering, Design and Data/Data Science using an Agile methodology and development sprints.
- Time management: Ability to distinguish between urgent and important, and know how to prioritize and plan your time. A desire for continuous improvement and ability to work under pressure and with tight timelines. Experience in handling the pressure of fast-paced, startup environments where you wore multiple hats and used limited resources.
- User understanding: Ability to empathize, listen, and co-create with the end customer to solve an existing pain point or identify new pain points. Must have an eye for good design and user experience.
- Work Ethic: Genuine care for the product and willingness to go to any necessary length to ensure its success.
Desired Qualifications:
- Empathy for, and experience in working with people in lower socio-economic segments.
- Experience in a high-growth startup environment with an emphasis on speed.
- Previous experience with toolsets - Jira, Confluence and Productboard.
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