This role is based in Nairobi, Kenya, and reports to the Head of Manufacturing at M-KOPA. The primary purpose of the Process Engineer is to optimize phone refurbishment and repair processes as M-KOPA scales its Care Centre operations and delivers quality products to customers across its markets.
Responsibilities
You would be responsible for:
- Designing, documenting, and optimizing production processes to deliver excellence in phone refurbishment and repair operations.
- Analyzing Care Centre processes and proposing MES (Manufacturing Execution System) requirements and optimization plans.
- Conducting process improvement initiatives including layout planning and workflow optimization at refurbishment facilities.
- Analyzing systematic failures in operations, developing improvement plans, and following up on implementation results.
- Championing and practicing 6S Kaizen principles to drive continuous improvement culture.
- Developing and executing strategies to enhance efficiency, reduce waste, and improve overall operations.
- Analyzing process data to identify bottlenecks and implement data-driven solutions.
- Troubleshooting process-related issues and maintaining high operational functionality.
- Organizing, coordinating, and managing daily and weekly team engagement activities within the Care Centre.
- Collaborating with engineering, quality assurance, and production teams to resolve inter-department blockers.
- Providing training and skill assessments for new and incumbent personnel to build a high-performing team.
- Identifying, documenting, and reporting unsafe practices, faulty operations, and product imperfections.
- Reporting work progress and operational anomalies to management in a timely manner.
- Maintaining comprehensive documentation and communication with cross-functional teams.
Qualifications and Experience
Your application should demonstrate:
- Degree in Mechatronics, Electrical, Instrumentation & Control Engineering, or related field.
- Proven experience in the electrical engineering field with focus on process optimization.
- Strong knowledge of Kaizen 6S Principles and continuous improvement methodologies.
- Superb analytical, problem-solving, and critical thinking skills with a data-driven approach.
- Understanding of production machinery, proper assembly procedures, and manufacturing safety protocols.
- Ability to read and interpret technical drawings, blueprints, and schematics.
- Strong leadership abilities with experience coaching, training, and developing teams.
- Superb written and verbal communication skills with ability to work across departments.
- Proficiency in MS Office and data analysis tools.
- Fast learner with ability to work under pressure in a fast-paced environment.
- Great attention to detail and organizational skills with excellent time management.
- Proficiency in C+ and .Net languages is desirable.
- Familiarity with databases such as SQL Server and Oracle.
- Experience working with MES (Manufacturing Execution System) is preferred.
- Experience in smartphone production processes and repair is an added advantage.
