Our client delivers innovative business technology solutions across Africa, empowering industries from healthcare to finance. It leads in intelligent customer experience with queue management, kiosks, digital signage, and feedback platforms, helping businesses engage and delight customers.
Role Overview
The overall purpose of this role is to generate sales via desk research, prepare Technical and Commercial Bids for Tenders, and create customized data-driven and innovative customer experience solutions. This role requires working closely with the Sales Team, involving customer meetings, client visits, and consistent communication via calls and emails.
Key Responsibilities
- Work closely with Sales to ensure the successful closure of the sales process.
- Prepare cost estimates and technical proposals such that they meet client's requirements.
- Manage the sales bid process by responding to RFIs & RFPs.
- Carry out tender responses, answering and expanding on functional/technical requirements within complex tender documents of potential clients.
- Assist the sales team in qualifying potential customers.
- Work with the Pre-Sales Manager and the Business Development Manager to ensure that all sales documentation and collateral is kept up to date and relevant.
- Keep abreast of market trends and product & competitor landscapes by actively researching and maintaining a thorough understanding of our own products and competitor strengths and weaknesses.
- Develop written and verbal communication skills necessary to create sales presentations and present ideas confidently.
- Generate more leads by building relationships with customers and proactively seeking new sales opportunities by conducting market analysis and developing new relationships with prospective clients.
- Must be able to communicate professionally in written responses.
Minimum Requirements and Competencies
- Bachelor's Degree from any major is preferable (BA/BSc/HND).
- French – must have professional working proficiency.
- At least 2 years' working experience, with sales experience in the software industry being an advantage.
- Good understanding of B2B sales.
- Good understanding of the Tender Management Process.
- Skilled in preparing/analyzing complex technical specifications & bids.
- Excellent communication and negotiation skills in both written and spoken.
- Relationship management skills.
- Fluent in English.
- Excellent interpersonal and communication skills and adeptness at working with multiple stakeholders.
- Hands-on experience in working with Microsoft Office and CRMs.
