The role of the Pensions Administration Assistant (Reliever) is to provide essential support for the general administration of the Scheme. This involves giving administrative and logistic support across all relevant activities and ensuring adherence to departmental guidelines and objectives.
Main Duties and Responsibilities
The operational duties and responsibilities include:
- Maintain client Scheme records and files, and keep up-to-date records for the section’s activities.
- Support the Pensions Administration Officer in liaising with Scheme members and their dependents.
- Support the Pension Administration Officer in calculating member benefits.
- Ensure all standard procedures are adhered to, action all routine and administrative tasks, and respond to clients in a timely manner with relevant and accurate information.
- Work effectively within the Pensions Administration team to support the department’s activities.
- Provide administrative and logistic support in organizing the Annual General Meeting (AGM) for Scheme members.
- Support the Pensions Administration Officer in developing the Scheme’s communication to members.
- Provide regular updates to the Pensions Administration Officer on work in progress.
- Assist the Pensions Administration Officer to deal with member queries, both over the phone and face-to-face.
- Record minutes for all team meetings in order to identify issues and improve service delivery.
- Be conversant with roles and processes of internally Administered Schemes, including the DB Scheme, DC Scheme, and the Income Draw Down Fund.
- Be well-rounded in benefits calculations parameters and benefits due to members and beneficiaries from the DB Scheme, DC Scheme, and the Income Draw Down Fund.
Key Result Areas
The job holder’s accountability areas are expected to achieve:
- Successful administrative and logistic support.
- Timely resolution of member queries.
- Successful logistical and administrative planning of the AGM.
- Efficient execution of work processes as assigned.
Knowledge and Skills Required (Qualifications and Experience)
The job holder must possess:
- A Bachelor degree in Insurance, Business Administration, Actuarial Science, or any relevant or equivalent qualifications from a recognised university.
- Three (3) years’ experience in a similar role.
- Relevant Professional Qualifications such as ACII, AIIK or equivalent.
- Familiarity with the ERP process and Microsoft Office suite.
- Proficiency in the use of accounting systems.
- Impeccable planning and budgeting skills.
- Good understanding of Finance and relevant regulations concerning Pension Schemes.
- Demonstrated leadership and supervisory skills.
- Good communication, interpersonal, and team-building skills.
- Ability to work under pressure.
- Proven problem-solving skills and knowledge of conflict management.
- Excellent negotiation skills.
