Outbound Parts Administrator - Consumer Electronics
Nairobi
Posted 13 July, 2026
Deadline 26 July, 2026
Transport and LogisticsFull-TimeMid-level(3-5 yrs)
Job Description
Supervisory Responsibility
Oversee and manage daily operations related to parts outbound management and distribution.
Oversee the daily activities of parts outbound and Authorized Service Center (ASC) support team.
Meet and exceed our client HQ requirements in terms of product support through parts supply.
Main Purpose of the Job
To proactively Process parts orders and dispatch parts to meet Parts Arrival Ratio (PAR) targets and minimize the Division’s LTP ratios to within Acceptable HQ ranges. Ensure timely Management of Faulty parts return process & credit notes processing.
Key Responsibilities & Major Tasks
Forecast parts requirements based on consumption and trends to support Long Term Repair Ratio (LTP).
Work with Warehouse team pro-actively in respect of Parts Dispatching to meet Parts Arrival Ratio (PAR) targets.
Control YTD statistics and necessary comparison tables to last year, etc.
Management of Faulty parts return process & credit notes processing.
Monitor, escalate and report delays to Warehouse management.
Provide regular detailed parts reports to management.
Make effective and regular use of the SEEA systems.
Managed parts stock in Compliance with our client standards as set out in the Parts Stock Holding and Ordering Policies.
To report, interpret and consult on information to improve our client spare parts logistics.
Key Performance Indicators (KPI)
Parts Arrival Ratio (PAR)
Credit Return Management
Long Term Repair Ratio (LTP)
Requirements & Qualifications
Certificate/Diploma in Logistics / Business Management (Essential) or Degree/Diploma in Procurement or related.
Minimum of 5 years related experience in Consumer Electronics.
3 - 5 years’ experience in Logistics environment of which 3 years must include managing people (Essential).
Exposure to Service Delivery methodologies.
In-depth knowledge of repair and service centre operations.
Required Skills & Competencies
Technical Skills: Knowledge of supply chain operations, forecasting systems, parts distribution, tracking and reporting parts movements, spare parts administration & accurate report writing.
Behavioral Skills: Interpersonal skills, self-starter with good time management, communication, problem-solving, planning & organizing, decision making, and coordination.
