This Operations & Marketing Officer role is listed by People FOCO, an HR Consultancy firm, and is intended for Metropol Security Services Ltd. Metropol Security Services Ltd is a leading private security firm offering professional alarm systems and access control solutions, manned guarding, dog patrols, and back-up response solutions across 10 regions in Kenya. As the company executes an ambitious 5-year growth strategy, they seek a dynamic and results-oriented officer to drive operational excellence and business expansion.
Role Purpose
The Operations & Marketing Officer will provide strategic and hands-on leadership in both operations and business development. The role combines supervision of field operations with aggressive marketing activities aimed at growing client accounts, strengthening service delivery, and enhancing the company’s market position. This position requires a self-driven leader capable of managing multiple teams, improving operational standards, and generating meaningful business growth.
Key Responsibilities
Operations Management
- Provide leadership and oversight to guards, ensuring smooth day-to-day operations.
- Develop and enforce standard operating procedures (SOPs) for guarding, dog patrol, and alarm response services.
- Conduct regular site visits, audits, and spot checks to ensure service quality and guard performance.
- Ensure optimal deployment and utilization of guards, dog units, and response teams.
- Manage scheduling, discipline, performance appraisal, and welfare of field staff.
- Coordinate recruitment needs with HR to support the company’s growth strategy.
- Resolve operational issues promptly and maintain high client satisfaction.
Marketing & Business Development
- Develop and execute marketing strategies to grow the company's client base across all services.
- Identify and pursue new business opportunities, including corporate, residential, commercial, and industrial clients.
- Oversee preparation of proposals, company profiles, presentations, and client pitches.
- Strengthen the company’s digital presence and brand visibility.
- Manage customer relations and ensure effective communication with existing and prospective clients.
- Achieve quarterly sales targets aligned with the company’s growth plan.
Management & Reporting
- Provide daily, weekly, and monthly reports on operational performance and marketing activities.
- Support the management team in budgeting, forecasting, and strategic planning.
- Monitor competitor activities and industry trends to enhance service competitiveness.
Qualifications & Experience
- Diploma or Degree in Security Management, Business Administration, Marketing, or a related field.
- Minimum 3–5 years of experience in security operations, marketing, or a similar supervisory role.
- Strong knowledge of PSA (Private Security Regulations) will be an added advantage.
- Proven experience managing teams and handling clients at a corporate level.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work under pressure and meet targets.
- Valid riding or driving license (added advantage).
Key Competencies
- Strong leadership and team management
- Strategic thinking and planning
- Relationship-building and client management
- Operational excellence and attention to detail
- Sales and negotiation skills
- High integrity and professionalism
- Ability to work flexible hours (including field visits)
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