This role involves overseeing and coordinating all operational activities across the company's properties in Nairobi. The Operations Manager ensures the smooth daily functioning of properties, optimizes financial performance through rigorous rent collection and expense control, manages tenant relations effectively, and maintains high standards of compliance and service delivery.
Responsibilities
- Oversee and coordinate field officers across Nairobi properties.
- Monitor rent collection, occupancy rates, and operational performance.
- Ensure smooth daily operations: inspections, utilities, Standard Operating Procedure (SOP) compliance, and service delivery.
- Handle tenant relations, issue resolution, and dispute management.
- Support budgeting, expense control, and resource allocation.
- Mentor field officers to maintain high productivity.
- Ensure safety, legal compliance, and quality standards.
- Manage vendors, contracts, and service-level agreements.
- Lead incident response and escalate issues appropriately.
- Collaborate with management on strategy and new initiatives.
Requirements
- Bachelor's degree in Business Administration, Property Management, or a related field.
- 3+ years' experience in property management or senior operations role.
- Strong leadership, communication, and negotiation skills.
