Our client, a reputable professional training and development organization, is seeking an Operations Coordinator to support day-to-day operations, accounts functions, and HR administration. The ideal candidate is organized, analytical, and able to work cross-functionally with trainers, clients, outsourced HR partners, and the accounting team. The salary offered for this position is KES 50,000 – 70,000 (net).
Role Purpose
To ensure smooth operational delivery, support financial tracking, and coordinate HR administration. The role requires a strong blend of administration, accounting support, and data analytics to drive operational efficiency and inform management decisions.
Key Responsibilities
1. Operations & Administration
- Coordinate scheduling, logistics, and participant management for training programs.
- Maintain attendance records, training materials, and participant feedback.
- Ensure smooth communication between trainers, clients, and internal teams.
- Prepare operational reports and maintain accurate documentation.
2. Accounts Support
- Liaise with outsourced accountants for invoicing, reconciliations, and collections.
- Reconcile expenses, petty cash, and program-related financials.
- Track program budgets and prepare operational financial summaries.
- Provide financial insights to management using data analysis.
3. HR Support
- Coordinate staff administration with outsourced HR partners.
- Maintain HR files, onboarding documentation, leave records, and compliance documents.
- Support internal HR processes and staff engagement activities.
4. Data & Analytics
- Generate dashboards and reports across operations, HR, and finance.
- Use analytics to identify trends and operational inefficiencies.
- Provide actionable insights to support program quality and growth.
Qualifications & Skills
- Bachelor’s degree in Accounting, Business Administration, or related field.
- CPA/ACCA qualification (added advantage).
- Strong business analytics and Excel skills (Pivot Tables, dashboards, analysis).
- Minimum 2 years’ experience in operations, accounts, or administrative roles.
- Experience in HR administration is an added advantage.
- Excellent communication and organizational skills.
Personal Attributes
- Highly organized, detail-oriented, and reliable.
- Strong multitasking ability and time management.
- Professional, client-focused, and solutions-oriented.
- Proactive, analytical, and able to support decision-making.
