UnionPay International (UPI) is a subsidiary of China UnionPay focused on the growth and support of UnionPay’s global business. In partnership with more than 1500 institutions worldwide, UnionPay International has enabled card acceptance in 162 countries and regions with issuance in 42 countries and regions. UnionPay International provides high quality services.
The Operation Support role involves providing essential implementation project management and technical solution support to UnionPay institutions and potential clients, ensuring the smooth delivery and ongoing operation of payment programs.
Responsibilities
- Provide implementation project management support and technical solution support to UnionPay institutions/potential clients.
- Prepare and maintain detailed project plans, status reports, and issues logs, ensure delivery on commitments.
- Setup workshops with the institutions to discuss operational and technical requirements for the new projects and facilitate new program installations.
- Manage routine and non-routine processing, testing, production rollout and change requests, as well as support customer initiatives.
Requirements (Qualifications, Experience & Skills)
- Bachelor degree or above in Computer Science, Information Technology or equivalent work experience.
- 3 years' experiences in project management/customer support role in card payment industry, chip card technology, software, financial or information services.
- Good working knowledge of card payment processing systems including message routing, chip card processing, authorization, clearing & settlement and connectivity would be added advantage.
- Strong verbal, written, presentation and interpersonal skills are required.
- Ability to write in and speak English fluently.
- Strong collaboration and ability to manage as part of a cross functional team.
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