This position is responsible for ensuring that non-motor claims settlements are timely and professionally concluded while ensuring compliance with the Company claims management philosophy as well as the claims procedures manual.
Main Duties and Responsibilities
Prepare initial claim letters and mail to customers, along with requisite information request lists and appropriate forms for completion.
Track and follow up on the receipt of necessary forms and documents to facilitate the non-motor claims management process.
Receive and review documents to ascertain that all information and other pertinent requirements regarding an insurance claim have been submitted for proper determination of claim validity.
Create awareness among claimants regarding the components of their insurance coverage related to the claim and respond to related queries.
Respond to internal and external inquiries regarding benefits, claims processes, service providers, and documentation filing.
Record and monitor the progress of all claim transactions, including the appointment of assessors, adjusters, and investigators as required.
Compile, prepare, and update non-motor claims registers in line with Company procedures and guidelines.
Draft non-motor claims reports and recommend appropriate actions based on assessment findings.
Liaise with underwriting and finance teams to process payments to customers and service providers per service level agreements.
Ensure claims and payments are processed within the set turnaround time and files are duly updated.
Ensure recovery documents are submitted to facilitate the recovery process.
Undertake prompt settlement of invoices and negotiate with service providers to realize savings.
Perform any other duties as may be assigned from time to time.
Knowledge, Experience, and Qualifications
A Bachelor’s Degree in Commerce, Business Administration, Actuarial Science, or a related field.
Certificate of Proficiency (COP) in Insurance.
Professional qualification in AIIK, ACII, or an equivalent is an added advantage.
At least 3–5 years of experience in insurance claims processing.
Technical Competencies
Proficiency in MS Office Package.
Knowledge of insurance industry concepts, practices, products, and services.
Knowledge of insurance regulatory requirements.
Understanding of claims process management and underwriting procedures.
Conversant with laws applicable to the industry and emerging trends.
Basic knowledge of accounting principles and professional standards.
Strong report writing skills.
Behavioral Competencies
Strong analytical and problem-solving skills.
Results-driven and action-oriented.
Collaborative team player with delegation abilities.
Agile mindset with ability to manage tasks with competing deadlines.
High level of dependability and accountability.
Strong attention to detail and client focus.
Strong negotiation and persuasion skills.
How to Apply
If you meet the above minimum requirements, send your CV to careers@gakenya.com. Indicate the position applied for on the email subject line. Applications must be received on or before 30th April 2026. Only shortlisted candidates will be contacted.
How to Apply
If you meet the above minimum requirements, send your CV to careers@gakenya.com. Please indicate the position applied for on the email subject line. Applications must be received on or before 30th April 2026. Only shortlisted candidates will be contacted.
