This role is for a Network Operations and Support Engineer at Old Mutual Kenya, based in Nairobi. Old Mutual Kenya is part of a larger group that offers solutions in long-term savings, asset management, and investment. We offer solutions to individuals and corporates underpinned by our core values: Respect, Integrity, Accountability, and Pushing beyond boundaries.
KEY TASKS AND RESPONSIBILITIES
The Network Operations and Support Engineer will perform the following key tasks:
- Infrastructure Management (LAN, WAN, Wifi, Internet, Branches, MPLS, VPN, Video conferencing)
- End user support of remote access VPN and Network Access Control troubleshooting
- Secure Network Operations by ensuring compliance to configuration standards and patching cycles for network and security devices.
- Generate reports on network and call center metrics.
- Liaise with service providers to resolve incidents reported.
- Incident, Problem and Change Management.
- Ensure an up-to-date inventory of hardware and software assets is maintained.
- Support the regional companies on infrastructure related support and projects.
KNOWLEDGE & EXPERIENCE
Qualifications and Experience:
- BA/BSc/HND qualification is required.
- At least 2 years’ experience in networks support including, but not limited to, LAN, WAN, Wireless, Firewalls, telephony, contact center, and video conferencing.
- Experience supporting Network Access Control (NAC).
Technical and Professional Requirements:
- Understanding of Network Architecture Models.
- Deep understanding of TCP/IP Architecture.
- Knowledge of emerging industry practices.
Behavioral Competencies:
- Team player
- Good communication skills
- Analytical skills and out of the box thinking.
- Proactive in seeking solutions to problems and identifying opportunities.
- Self-driven individual with the discipline to deliver within agreed guidelines and timelines.
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