This role calls for seasoned Customer Service Professionals and Industry Experts to serve as Volunteer Mentors in a 3-month virtual mentorship program. We seek individuals with expertise in customer service, technical support, sales, debt collection, or related fields to guide the next generation of Digital Customer Service learners.
As a mentor, you will play a vital role in shaping the future of customer service and empowering fresh graduates as they navigate their career journeys in the industry.
Key Responsibilities and Opportunities
As a volunteer mentor, you will have the opportunity to:
Share your knowledge, experiences, and industry insights.
Develop mentorship skills for career growth.
Help mentees develop essential skills for success in the industry.
Guide them through real-world scenarios and challenges.
Our Digital Customer Service graduates are eager to gain insights from industry professionals like you. Your contribution is vital to their successful entry into the digital professional workforce.
Qualifications and Experience Requirements
Qualification: KCSE.
Experience: Minimum 1 year of professional experience.
Must be a seasoned professional in customer service, technical support, sales, debt collection, or related fields.
How to Apply
Interested and qualified applicants should proceed to the Generation application portal to apply.
