The Medical Officer role is crucial for ensuring the provision of quality patient care and services, aligning strictly with Avenue Healthcare’s established policies, protocols, procedures, and standards.
Key Responsibilities
- Accurate and clear documentation of patient history, physical examination, investigations, and management.
- Initiate and maintain proper management and treatment of patients.
- Appropriate and early consultation and referral of patients to specialists.
- Daily updates of the patient's progress to the patient and the next of kin.
- Facilitate patient admissions, necessary consents, and discharges.
- Undertake clinical procedures per training.
- Conduct CMEs (Continuing Medical Education) and participate in research.
- Participate in morbidity and mortality meetings as required.
- Participation in incident reporting, root cause analysis, and Quality Improvement Plan.
- Champion evidence-based practice and continuous skill improvement.
- Rotation in various departments as and when required.
- Review medical reports and provide patient updates to insurance companies when required.
- Participation in daily/weekly/monthly department meetings as required.
- Conduct timely ward rounds and patient reviews when required.
- Ensure that the resources needed to provide quality care are available for each patient in the unit (required HR, equipment, supplies, services). Report and escalate any deficiencies to the OPD/Hospital Manager.
- Maintain a positive work attitude and foster teamwork.
- Maintain patient privacy and confidentiality at all times.
- Ensure patient satisfaction through quality of care, communication, feedback, and escalation through the standardized tool for patient satisfaction measurement, and demonstrate follow-up and improvement.
- Ensure the facility is financially viable and demonstrate growth.
- Increase the quality and diversity of services offered in the facility. Support marketing activities to ensure growth in client numbers.
- Ensure financial objectives are met by managing costs within budget, timely and accurate billing of drugs and services, enforcing exclusions, seeking pre-authorizations, proper documentation, and timely delivery of invoices.
Required Qualifications and Experience
- Education: Bachelor of Medicine and Bachelor of Surgery.
- Licensing & Certification: A valid Kenya Medical Practitioners’ and Dentists Council Licence (KMPDC) and updated BLS, ACLS/ATLS certificate.
- Experience: Minimum of 3 years’ experience.
- Skills: Strong interpersonal and communication skills, attention to detail, and result oriented.
