The role of Manager-Outbound Operations, based in Nairobi, reports directly to the General Manager ANT. The overall purpose is to lead the GLC team in the operational execution of logistics at the GLC and for all CFAO linked operations.
Key Responsibilities and Duties
Operational Leadership and Management:
- Lead the assigned operations team at the GLC and all CFAO linked operations.
- Provide daily management of the teams responsible for the operations as assigned at the GLC and CFAO linked operations.
- Support building of the operational organization, the expertise, the means and ensure the standard operations processes are in place to deliver the desired services.
- Plan the efficient delivery of operational input to the clearance and handling of all orders for assigned customers.
- Coordinate the actions of the various ANT operators in order to achieve efficient delivery of assigned shipments.
Service Quality and Reporting:
- Monitor the quality of service provided to the Clients (internal as well as external) and take appropriate action to achieve the service level standards.
- Prepare accurate daily, weekly and monthly reports.
- Coordinate service delivery from approved suppliers.
- Follow up and close out on customer queries.
Documentation and Compliance:
- Manage file documentation, ensuring accurate and timely documentation of all ANT customer files physically and in all approved systems.
- Ensure complete documentation of all ANT files and archiving as per set regulations for physical files as well as in EDOC.
- Ensure all files are handled with utmost confidentiality and compliance to statutory requirements and company policy.
Financial Oversight and Planning:
- Support credit control initiatives.
- Handle Invoice Processing / Cost control, which includes:
- Receiving invoices (port, ex-warehouse, warehouse, accessory and transport invoices, including ANT invoices).
- Verifying and processing invoices for approval based on the tariff cards or Local Purchase Orders (LPO) in case of accessories, ensuring supporting documents are included.
- Reviewing and validating service invoices.
- Oversee Logistics planning and tracking of all shipments.
- Ensure alignment of the logistics planning in line with customers for all goods planned to arrive, under clearance, at the yards and bonded warehouses.
- Accurately prepare periodic reports related to logistics status and planning.
Required Profile and Qualifications
- Business Degree.
- Diploma in Clearing & Forwarding.
- Three (3) years experience in a busy Logistics environment.
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